Best Buy

Make sure you read before you make any type or large purchase!!!! So this is the second time we have gone to Best Buy to purchase several appliances for a home. It seems to be a reoccurring theme that the appliances first come out damaged and then all parties involved do not communicate. We are moving into our home so we went to Best Buy in Arlington because they are Pacific Sales Store. Upon the call confirmation of the appliances being delivered we explain to the lady on the phone that the previous owners left their refrigerator and we would like for them to relocate that fridge into another room. We where told that wouldn't be a problem so we confirmed the delivery for the next day. We then received a damaged refrigerator (You think they would look at it before loading it on the truck?). We have to argue with the delivery drivers to leave the washer and dryer that where purchased as they say they cannot leave only part of the order, the delivery is all or nothing. This resulted in a long phone call with the store manager Scott who finally got them to leave the washer and dryer. He then rescheduled the refrigerator to be delivered on Monday the following week. Monday rolls around and now they refuse to move the fridge as previously discussed with not only Best Buy but the delivery drivers. Nobody can give us an answer as to what they can and cannot do. The store says they can relocate the fridge the drivers and the delivery company say they cannot. Where the heck are we supposed to put the new refrigerator we purchased? Spoke to Jeremy at Best Buy and he assures me they can relocate the fridge and said he has added all the necessary "lines" to the order to make this happen. Jeremy tells me they will be out the next day to do the delivery. This morning I get a confirmation that the refrigerator will now be delivered on Thursday not Tuesday. Then we get a call from Jeremy telling us they cannot move the old refrigerator? Does anyone at Best Buy know what you can do because I call the 888 number for customer service and the lady is telling me that yes they can relocate. I ask to speak to someone higher up and I was told I have to click on the link at the bottom of the website to leave feedback. So I guess we will resort to telling our story on social media and canceling the order. Nothing like having to waste a weeks worth of time and spending more time shopping for a reliable company to do business with. I guess I should have looked at Yelp and google first and taken notice that this store has only 2 stars. On a side note everyone has been really friendly they just don't care if you do business with them or not.
1 7 years ago (03-04-2018)

I brought my laptop to the Geek Squad, because it had an error message on startup. It said “Cannot read hard disk.” (My computer had fallen off my bed onto the floor). The customer service representative’s name was Joanna. She was courteous and helpful. She explained the 3 levels of service that they do for hard drive issues, and I chose level 1 which covers a basic diagnostic and boot process. She took off the cover plate to reveal my hard drive and saw that it was loose. A screw socket that holds the hard drive in place had come loose from the frame that the hard drive sits in. She used some double-sided, non-conducive tape to put the socket back in place as well as press the hard drive back into place. The computer booted up normally. I said, “Thank you God!” I was so happy, and I thanked Joanna for helping me get my computer running again. She didn’t have to do a level 1 service at all. She did not charge me for her time or for the tape. I asked her about data backup options, and she told me about those as well. She was friendly and knowledgeable. I definitely recommend this person to anyone wanting computer repair at the Geek squad.
5 7 years ago (22-05-2018)

Best Buy was clean and spacious. I received individual attention from a salesperson who answered all my technical questions and offered his opinion and suggestions. I am satisfied with the price and quality of my purchases and will be returning to shop for other products.
5 7 years ago (21-05-2018)

Everybody I talked to was knowledgeable of the products I was asking about and knew right where I needed to be. Even the cashier was knowledgeable of the app for Best Buy. Employees always seem happy and upbeat but not to the point where it's annoying. I've yet to have a bad experience at this location and this is the almost the only Best Buy I go to. In-store pickups are quick too and none of my purchases have had defects.
5 7 years ago (20-04-2018)

I love this best buy, people won't bother you unless you have a question. I am a tech nerd and i walk around looking at stuff s that works out for me. P.s - they will try to sell you super expensive geek squad warranty
5 7 years ago (28-05-2018)