Casey Auto Group - Newport News

Reviews, get directions and contact details for Casey Auto Group

Address: 813 Diligence Dr #117, Newport News, VA 23606, USA

Phone: (757) 591-1000

Website

State: Virginia

City: Newport News

Zip Code: 23606

opening hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

The Casey Auto group are hands down the best place to be employed. Never in my life have I worked for a company that truly felt like a family. Ron Smith has done so much to help me he is someone I truly love working under. Of course his actions as well as the action of Roberto and Lane would have never been possible without Art Casey. When you think of a business owner (a big business owner) you automatically think of a lot of stereotypes. Those stereotypes do not apply to Art Casey at all! He loves to have fun, he has a heart, he's kind, I absolutely loved working for his company. Would do it again in a heartbeat!

 7 years ago (13-03-2018)

I would not recommend buying a car from Casey auto. The salesperson was very knowledgeable and I'm very happy with my new Subaru, however the overall car buying process was very difficult as compared to other dealerships I've experienced. Initially, the salesperson seemed offended that I negotiated at all, as I was asking for the KBB value of purchase price for the vehicle and trade-in value for my vehicle. They offered over $500 more than the KBB purchase price for the vehicle and the salesperson wouldn't tell me exactly what my trade-in was valued at, although said it was just enough to cover the amount I owed, and rather tried to negotiate only on monthly payment. When we finally reached a monthly payment number that was acceptable, while reviewing the paperwork I realized that the salesperson had blatantly lied to me about my trade-in value and that it had been valued at $1300 less than my amount owed which they wanted to apply to this purchase. At this point I began negotiating with the general manager directly, and he admitted it was their mistake and they gave me another $1300 toward my trade-in which was still $2000 below KBB value. Throughout this process they kept asking for good reviews without actually making an attempt to earn a good review. Things began sailing smoothly again until I was signing the paperwork and the finance guy tried to force us into and over-priced maintenance warranty and gap protection. His argument for the warranty was that the ECU and TCU were of shoddy quality and were expensive to replace. I couldn't believe that these people would talk bad about their product just to sell something. On trying to sell me on gap protection, the finance guy said that I could call and cancel the protection when my amount owed was less than the KBB value. I told him that his dealership obviously doesn't care about book value based on what happened earlier. Finally, during the walkaround to take delivery of the vehicle, I asked the salesperson to remove the dealer sticker and they left behind a sticky residue on the car and made no attempt to clean it.

Overall, I feel that I got the car with a better deal than the one that they wanted to give me and I'm very happy with the vehicle itself. However, the negotiating and buying process was incredibly deceitful and difficult and it showed that these people would say anything to make a sale, including bad-mouthing their own product. I would not recommend this dealership to anyone who is looking for a fair, honest and straightforward car buying experience.

 6 years ago (16-05-2018)

I am completely happy I walked into this dealership .. had gotten bad news and wasn’t having a good day Trey greeted me and made me feel welcome and was able to help me out considering my financial situation for that I am completely grateful would definitely recommend these services to any one trying to find a decent vehicle and not be forced into some you don’t want

 7 years ago (24-03-2018)

Our recent car buying experience at Casey Volkswagen Subaru was absolutely phenomenal. We are so pleased with our purchase of a 2017 Subaru Outback. Our sales consultant, Trey Leggett, was extremely personable and professional throughout the entire process. From the moment he courteously greeted us on the lot, we found him to be very knowledgeable about the cars we were interested in. He eagerly and happily answered all of our questions and provided additional information to help us make our decision. The test drive he took us on was more than sufficient for us to get an accurate feel for the car. Trey took steps to make sure we got the car we wanted with the features we wanted. With the utmost patience, he made sure that we were familiarized with all of the wonderful features of our new car. We were very pleased with our experience. We also want to praise the entire team of Casey professionals who provided service during our purchase. Everyone was super professional, friendly, courteous, and provided fabulous customer service. I highly recommend Casey Volkswagen Subaru. The whole experience exceeded our expectations!

 8 years ago (05-04-2017)

My advice to anyone considering buying a car from Casey Auto is to re-review your sales agreement copy before you drive off the lot. It's not good enough to rely on the document they place in front of you at the time of signing. If the finance person walks away and comes back with your copies in an envelope check those copies right then and there. Long story short our negotiated price out the door ended up being  $600 more than it should have been according to the sales document. I confronted the sales manager Travis Wynn who assured me there was a system glitch that charged a double processing fee and I would have a refund in a few days. It's been over a week and no refund as of yet. I'm sure I won't see it but even if I do I feel others should be warned. This is the second vehicle I purchased through Casey and was in the market for a third for my son however I now have trust issues. I hope that this is an isolated incident but nevertheless it happened and my wish is that it doesn't happen to anyone else. So much for being a certified dealer with USAA.

 7 years ago (23-06-2017)

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