CDW

I worked at CDW as a contractor for 13 months. When I start I thought its the best place to build my career in IT and over the time I saw stupid crazy discussion by the management, one of them they close one of the entrance for a month just to save some $$, but more importantly they do not respect the people the work there, the supervisors are kids and they consider all workers are slaves, even they do not want someone to respect them. one of the coworkers that I worked with him he left a two week notice and I surprised next day the manager told him to leave now, also it happened to me when I told my supervisor that I will leave the company in one week, he called my recruiter company to end my contract before 2 days of my last day!!! What the hell baby decision the do, the do not want any one to respect them, they are poor lier. This company is the worst ever.
1 7 years ago (24-03-2018)

Delivered here. Idiotic process. Will NOT unload early. Make you back into one door to inspect the load, then leave that door and back into a different door to unload then take their sweet time ever actually doing it. I thought I was going to have a problem finding a place to park until morning after a 3 am appointment but they took so long to unload that it didn't turn out to be an issue.
1 7 years ago (06-04-2018)

I've tried to be patient with CDW as a company I partner with signed a contract with them for product that makes it difficult to shop elsewhere. They are quite bad. I've chatted them 10+ times to check on 3 orders for my company and after waiting for them to respond for an hour they pop in for 1 minute and disappear if you don't immediately respond to their chat. Even more problematic is that they take so long to respond to basic service chats once you do get a hold of them that you have to leave mid chat (I'm talking 5-10 minutes in between basic responses). I've spent over an hour on a chat trying to get basic responses from them. This review is because I've been waiting 30 minutes for them to respond... yet again... and I'm frustrated. I would never willingly do business with CDW at this point. I think they used to be a bit better, but their service is truly horrible right now. The reason that I've had to reach out to them is because I've purchased product they list on their site and then they backorder it and say its not available and my order sits there. I have 35 computers from 3 weeks ago that are still sitting there... and their response was "whoops, I think Dell stopped making those". Which, they didn't. Another pain point is that after placing an order it gets approved by our account manager at CDW after they review it. Well, they've taken up to 2 weeks to approve basic orders so they are sitting there. For a technology company... they sure do struggle with basic technology issues. Still waiting for them to pick up the chat (since the saucy "customer relations" employee bling transferred my chat to sales).
1 7 years ago (04-04-2018)

I ordered 4 GPU's and the order was confirmed. My credit card was charged and I was given an e-mail confirmation. 24 hours later CDW sent me an e-mail stating that the credit card (which was already charged) would not be accepted and I would be required to use a bank transfer to send the money to their corporate office. Then when I called them to ask why I needed to use a bank transfer, they claimed the products I ordered weren't in stock and they would be canceling the order. 1. You charge my credit card 2. You e-mail and state you wont accept my credit card 3. You request a MONEY TRANSFER for payment 4. Then you let me know the product is not in stock and is unavailable. The entire buying experience just seemed shady and felt like a Nigerian scam. Supposedly they canceled the order 2 days ago, but the charge is STILL on my credit card. Now I have to call the credit card company to dispute the charges etc.
1 8 years ago (13-01-2018)

I ordered an item for my computer network from this company, they charged my credit card, and never fulfilled the order. I was given the most unbelievable run-around by all of their staff. The order clearly stated, as verified by their so called email confirmation, that it will be sent to my address in New Mexico. This was Jan 03, 2018. It is now Jan 17, 2018. UPS just called and said they had my order sent to an Eye doctor in SALINAS, KS! No apologies fro UPS or CDW. I am completely unsure how this company stays in business. UPS may follow.
1 8 years ago (16-01-2018)