Chase Bank

I normally don't leave reviews. But this location really needs to be staffed properly. Only 3 bank tellers and when i asked to speak to a bank rep on the floor about a sensitive matter, I couldn't get help. They acted like they didnt really want to help. and said there was no one on the floor. Train your people with better customer service and staff it right! i only work in this area so i guess i have to go elsewhere to get proper assistance.

Was in line outside for over 20 minutes and not one single car moved. I had to reverse go inside and wait another 25 minutes when I only had 1 person in front of me in line. 1 lady was working the counter while the other 1 was just typing on the computer ignoring every single person inside. Worst bank worst service.

Only one ATM and its broken most the time. Drove to another branch, same thing. For night Deposits They obviously don't want your deposit. Closing all the accounts and transferring to a bank that cares about their customers.

I usually bank at the Chase Bank on Yale Street at the Katy Freeway. One Friday evening I needed to access an ATM. I located this Bank location online. I was very pleased with this bank. They have two walk up ATMs in the foyer and one drive up ATM. Most Bank locations have a long line on Friday evening. At this location, I was able to drive up and access the ATM without having to wait in a long line.

This branch is the WORST! They are not interested in helping you at all. No one available to help. Won’t even make eye contact. They just sit at the computer typing ignoring everyone.the manager should be fired.

This Staff is amazing Laura or Lauren and the other tellers on hand were awesome and tremendously helpful. I had a cashiers check that took a while to get approved. But, they were very professional and swift to call customer service and have this issue resolved. I recommend this branch to any and everyone, Excellent customer service. Adam D.

Where to start - this branch was superb when I had to visit twice this week. I was stressed, frustrated and concerned when I went in but came out feeling listened to, taken care of and appreciated. Richard at this branch is AMAZING!!! Took care of everything for me with kindness, understanding and knowledge. He is excellent at his job and likes people too perfect combination. I greatly appreciate it - thank you so much. This will be my branch to go to from now on :-

Spent 40 minutes in this bank without ANYONE coming to me and ask what I needed. Another guy was also waiting before me and he asked if someone could help him twice, the second time a lady came and helped him, she saw me but didn’t make eye contact and returned to her cubicle without asking what did I need. I left to another chase 5 min away, which I highly recommend. I spent 20 min max in the other chase bank and I was treated great! Awful service at this bank, NEVER coming back again.

Came on Saturday. Guard refused to open even after 10 am. it's opening hour and a line already. Says they're still not ready. Got an incompetent newbie Oriental man. It took forever for him to close my account. A line formed. And he didn't even close my debit card.

The worse branch ever!!!! Some of the nastiest attitudes I have ever witness!!! The tellers act like frighten mice and the people that work the lobby have a DEPLORABLE demeanor. They need to be fired! Go to the branch on 43rd and Ella they know what customer service is and are super helpful!