Consulate General of the Philippines

The clerk who handles ROB or Report of Birth sucks and very disappointing! Very disorganized, super slow and incompetent! No, they don't prioritized anyone even if it stated from their website and office bulletin. I had a terrible experienced! I feel sorry for my 9 month old son who waited for a while in a hot basement office without a changing table bathroom! I recommend to send it by mail like what I did for my ROM and I have not encountered any prob. The guards/front desk who gave numbers also sucks! The numbers and instructions are incorrect! They aren't approachable! They aren't helpful! Very disappointing! 5 stars***** to Passport clerks Quick and no hassle! Keep it up! Thank you for your excellent service!
1 6 years ago (24-05-2018)

Inasmuch as I’d like to promote good vibes with my people here in the Northeast, it’s just too hard to come by when people straight from the consulate are plain rude, lazy, and lack (a lot of) commonsense. Don’t get me wrong, I love my country, but I’ve been hassled (and harassed) too many times on three separate occasions (face-to-face and through mail and phone conversations) by the people of the consulate, especially the legal section. I’ve followed instructions for filing both a Report of Marriage (ROM) and a Report of Birth (ROB) to a T — all forms duly accomplished with copies all notarized alongside their filing fees in cash, as written specifically on their website. And yet, somebody from the legal section calls both my phone and husband’s phone, and stupidly tells me not to ever pay in cash; and questions my last name, my son’s last name, and our address when they could see with their own two eyes the information already plastered on my original marriage certificate and son’s birth certificate. In the end, they asked me to redo my ROM and ROB (because of all the erasures they did on my original submissions), which I complied with accordingly. I just hope they didn’t lose any of the documents they should be mailing back to me soon. Please just do your jobs right. Pretty please. There really isn’t anything difficult with editing a few items, looking info up, and/or photocopying documents. It’s sort of implied that they clearly want me to do their job. I do have a lot of patience but when I talk to people who sound as if they’re accusing me of their own incompetence, I get really pissed. Seriously, I can only hope never to deal with some of the people in the Consulate in New York ever again (the Consulate in San Francisco was so much easier to deal with). I also can’t believe I wasted time even talking about these people. But I needed an outlet.
1 6 years ago (09-05-2018)

After reading all the negative reviews, I came in prepared to face the worst. BUT I' like to say we had a good experience, soooo much better than our experience in renewing our passports in Manila. Most of the ladies were respectful, pleasant and helpful (there was just 1 who did not seem to be happy to be there), the security in front was also helpful and courteous. We were done in 40 minures and that already includes voter's ID application - the lady in that window --- very nice. Just come prepared with forms filled out and necessary documents copied AND bring cash - $60 per passport for renewal.
4 7 years ago (14-03-2018)

I went in for a visitors visa. Very polite and fast service. If you apply by noon, you can pick up your passport between 4-5pm.
5 7 years ago (25-04-2018)

We raced from NJ to get there before 12. The people down stairs called our number quickly and could not have been more kind and helpful. We met the consular who was incredibly positive and respectful. There was a few hours to kill so we went across the street to Barnes N Noble. The consular greeted us again as she sat down to eat her lunch. She is all smiles and absolutely delightful. She even offered me some of her lunch! Could not have been a more positive experience. This is why Filipino Americans have such a good reputation.
5 7 years ago (06-10-2017)