Cooley Medical

no stars. Customer service is worst ever. I call and order supplies, they say I should have it next week. 3 weeks later, I call back and they say it's on back order. You never get a call telling you anything, they act like we're mind readers. I would switch to Gould's but so mu much paperwork to go through. I think that's why they still have customers is because there is so much paperwork to get away from them.
1 8 years ago (05-06-2018)

ZERO STARS. Refused to file the claim with my insurance. I said I would submit the paperwork for a claim and asked for all the necessary paperwork. They provided me with useless receipts that do not meet my insurance company’s requirements to file a medical reimbursement claim. I payed with a credit card. They gave me a “Cash Receipt” that did not identify that I purchased the medical equipment and a “Credit Card Sale” receipt that identified the patient as “Louisville Cash Account”; card holder name: “Louisville Cash Account”; and billing address as their company address. I do not recommend this company. I asked the for the necessary paperwork to submit a claim with my insurance company. They are do not care about customers. This was not an innocent mistake. It seems they purposely misidentified the patient (me) as Louisville Cash Account to make the paperwork easier and less time consuming for them and useless for me! Easier and less time consuming? How long does it take to type my name and address into a computer to create a customer account? Do the math. This company does not care about customers or customer service.
1 9 years ago (04-11-2017)

wow!worst i have ever encountered.i only stay because the process to change is too difficult and i am too sick to endure it. but there is no concern for the customer here at all.one of the delivery guys has even threatened me with having to pay a bill more than 5k,because my house is to dusty!and i get most of my supplies from my friends who were smart enough to go else where.because it takes 2 or 3 months to get them from Cooley.i have done without oxygen tanks when i needed them .once it took a week to get them.they say they are on their way and not show up.dont choose this place for your medical needs!there are many others to choose from.
1 9 years ago (05-02-2018)

Cooley medical misleads customers about their out of pocket expenses. They cold called my husband to tell him his doctor suggested new face mask etc for his cpap machine and that this expense would be covered by his insurance. We didn't receive a single bill for this expense from 6 months ago and now receive a threatening call about this being reported on our credit. Not pleased.
1 9 years ago (20-02-2018)

Awful. I've had to call upwards of a half-dozen times just to get CPAP equipment shipped out to me. The customer service is atrocious and the wait time is ridiculous. There's a reason why they have two stars and that's being generous. I've called my doctor's office to switch providers which I should have done over a year ago.
1 9 years ago (25-08-2017)