DRE Medical Equipment

I have dealt with DRE Medical for the past several years, having purchased an anesthesia machine, monitor, and other equipment through them. The sales rep I have worked with during this time is always responsive when it comes to potential sales but consistently almost completely unresponsive whenever repairs or customer service is required. In my case, this turned out to be quite frequent since both the machine and monitor required repairs within the first 8 months of use. It is essentially like pulling teeth to get DRE to respond to any service needs, but whenever a potential sale is at hand, my sales rep all of a sudden responds within minutes. Recently I was in the market for another anesthesia monitor. I received a quote from DRE Medical. After receiving a much better quote from a competing company, I decided to go with the other option. At the same time, I needed my original DRE monitor repaired and sent that in. Even after having it on hand at their facility for over three weeks, DRE has failed to even begin any repairs. After I inquired a few times for a status update on my monitor's repair, the sale rep refused to interact with me any longer. I believe she and DRE are slow to service my equipment due to their awareness that it is unlikely I will purchase new equipment from them again, having found a more competitive option elsewhere. I understand that DRE is a business, and hence new sales are quite important to them. But consumers of course prefer to work with vendors of integrity who take care of them well even after money has changed hands.
1 9 years ago (23-02-2018)

We bought anesthetic machines from this company, and whenever we have a problem they can fix it for us. Very polite on the phone.
4 11 years ago (26-04-2016)