Dasco-Norton Home Medical Equipment

The worst customer service experience of my life. Calls allegedly returned within 24 hours. LIE. IF they fo call back and you miss it, no voicemail. You'll have to call them back and the clock starts anew. Wish I had never heard of this company.
1 9 years ago (12-10-2017)

I had some issues with the corporate office. I went to the office in Louisville KY(fern valley rd) they were great. I felt like someone cared about me, they were so helpful in all ways. Everyone that I meet that day was so nice. I will try to always go to the office for help. Thanks everyone in Louisville for changing my view of your company. I think corporate could take a lesson from there emplyoess in Louisville.
5 10 years ago (15-03-2017)

I came in and felt welcome. I was seen promptly. I like that it's family owned. I was in need of a machine for my sleep apnea and Andrea was very thorough in explaining everything in full detail, very personable. I will say I think their office is in need of an upgrade and perhaps another training in professional dress so I can better understand who works there and in what department. It may have also been hectic when I visited because some type of training was taking place
4 10 years ago (20-02-2017)

Terrible customer service. Does not return phone calls. If you do get a CSR, they lie. Still waiting on a nebulizer machine after a month. If your prescriber is with Norton Healthcare, you don't have much choice in what DME provider you can use.
1 10 years ago (14-02-2017)

Very difficult to get hold of about picking up a bed. Terrible customer service
1 10 years ago (27-06-2016)