Eastern New Mexico Medical Center

I am not from Roswell (or even New Mexico) but had to come here for a family member's surgery. I have never had so many staff members be so kind! Everywhere my daughter and I went staff members were helping us without even being asked. The surgical team also called me with updates along the way so we didn't have to stay in the lobby. The facility is in need of some renovations, but the staff was awesome.
4 9 years ago (15-02-2018)

I was brought by ambulance to this hospital while traveling. Let me just say this hospital is a living hell. They are understaffed and the doctors are playing god. I was to spend one night here for observation after visiting the er. This is my third day. I can’t leave because if I do my doctor threatens not to write the prescription for my uti infection to go home with although it was already promised I could leave today. She wants me to be fever free for 24 hours but my medication is not being given on time so my fever comes back. And when I say not on time I’m talking hours people. Originally told the doctor I use holistic methods and would not be comfortable putting anything in my veins without considering the side effects and knowing what it’s for. She has numerous you order intravenous medication without my consent or consultation. She originally told me I had meningitis and that I would need a spinal tap. Which I wasn’t comfortable with and told me to leave the hospital if I wouldn’t cooperate with having an iv and the tap done. Thank god some test results came back showing a uti before they could poke into my spinal fluid. Not only is this hospital inattentive to their patients wants and needs it’s filthy. I’m being held against my will in a hospital from an episode of American Horror Story. It’s scary for real. Anyone who can avoid it definitely should do so. I would leave if I didn’t need the medication to get well.
1 8 years ago (10-03-2018)

Very nice, considerate, and understanding! A lady came around and gave me a rose while I was waiting for my procedure! Thank you so much!
5 9 years ago (19-12-2017)

we have been coming here for years...only because we don't have many other choices ..and I hate Lovelace hospital as well...everytime we come here...we wait forever, rude staff, Dr's and nurses included, they draw blood and yet we don't hear anything for hours, then they come eith the discharge papers after not letting us know anything, rooms are always dirty used needles and bloody tables, floors are not mopped afterwards, so there's blood splatters everywhere, I cannot stand that living in a hell hole with drug users, the nurses treat everyone like there all users...worst hospital ever!!! not once have I ever came here and they made me feel comfortable that includes my husband me or my kids...smh
1 9 years ago (20-09-2017)

THIS IS A HORRIBLE HOSPITAL!!! My mother fell in a local Dept store that had extremely slick floors and had to call an ambulance in which we were taken to ENMMC. The ER service was great but when called back to see a dr we got a NP and it was the worst ER experience ever. My mother could not get a pillow to lay her head on for they were "made of gold" one of the nurses told us and of course would not give her no water. After their evaluation of of broke arm and knee cap we were released brought in a wheelchair and left. Myself my husband and my 86 yr old father struggled to get my mother in a vehicle. Never again will we be going to that hospital again!!! HORRIBLE HORRIBLE SERVICE.
1 9 years ago (23-06-2017)