Artesia General Hospital

My wife broke her leg and Dr. Marino performed surgery to fix the break. Our experience at Artesia General Hospital was excellent. The staff was caring and attentive. There were no negatives.
5 7 years ago (18-05-2018)

Not a bad hospital if you don't mind waiting 4 hours at the ER, to get a hand shake, and another hour to start addressing the issue.
1 7 years ago (13-05-2018)

Dealing with the medical staff was great but billing was HORRIBLE! My situation was a workman's comp issue and I informed them of that at every visit . However, every single bill was still incorrectly routed through my insurance and then to me. After the issue was first noticed, I called the billing department to correct the problem. But despite that, subsequent bills were still processed incorrectly. My claims adjuster and I have now made 5+ phone calls to their billing department to try to get it fixed, and they still can't get it right. During my last phone call to them to address the most recent bill, I asked if anything in my file said that it was workman's comp and the woman told me, "No". I've had surgeries at other places before and have never once had an issue like this. Their billing department, at least the people that I've had to deal with, have been completely incompetent. I will never go to Artesia General again for a medical issue, which is sad because the doctors and nurses I dealt with were amazing.
2 8 years ago (21-08-2017)

We don't ever go in unless it's an EMERGENCY and it always happens to be during the night. Dr. Vigil and his staff are a joke (EXCEPT FOR Marina Perez) ... We had the most awful experience with rude nurse Gina. It took 4 hours to be seen and when we were finally called Gina was EXTREMELY rude!! She asked my mom who her doctor was and when she told her, Gina says "Then why didn't you go there?" with an attitude from Hell. This is unacceptable for an ER!!
1 7 years ago (08-02-2018)

The hospital has the best group of doctors in the area. The staff cares and my problem was quickly addressed. I wish my hometown had a hospital like this!
5 8 years ago (25-07-2017)