Memorial Medical Center

I cannot begin to express how terrible my experience has been with this place! My daughter was referred for an "emergency" CT scan of her broken arm 7 months ago. I never heard back from the doctor about the results so I had to call them. Two weeks later they still hadn't even looked at the CT scan! To make things worse 7 months later I am still getting a bill from the imaging department and they have never submitted it to my insurance. I've provided them the insurance information multiple times and they say they will correct it and I keep getting the same bill now with threats to send to collections. The billing people are either incompetent or unethical and lazy. I'm not sure which is worse. Avoid this place at all costs. Find anywhere else to go.
1 8 years ago (26-05-2018)

Trying to get care at Memorial Medical Center was hands-down the WORST hospital experience of my life, which is saying a lot because I am ex-military and have been in Army hospitals, low-dollar county hospitals and urgent care clinics. I arrived at the hospital late in the night with severe abdominal pains. The registration staff was rude, one girl flirting with another worker, the other away from her desk. I get signed in and wait in a crowded waiting room, am called back after a few minutes for stats and told to give them a urine sample, which I have to cross the lobby again to a public bathroom. The bathroom was absolutely filthy with trash and wipes strewn about. I collect the specimen and go back to triage and knock on the door, no one answers so I sit there for another 10 minutes or so with urine in my hand. Get called back again for blood samples and finally ask if someone can take my urine sample. The "nurse" who took my blood left a gaping hole in my vein and sent me back to the lobby. By now I was feeling so unwell I couldn't even get up out of the chair. Blood was pumping down my arm. Another patient finally got up and got me some tissue to wipe up the blood. Waited more, was taken by wheelchair to ultrasound. Had an ultrasound done and sent back to dirty and crowded lobby. I don't know how much longer I waited there but by then all I wanted was to lay down, was very dizzy, in a lot of pain, and getting stared at by crowds of locals and their families who seem to hang out in the lobby. I had to leave to go lay down. Left with no care done. Got a call 5 days later that I have signs of infection in my labwork and need an antibiotic. Tried to log in to the patient portal to see my ultrasound or lab work results and the patient portal does not work, the customer service number for patient portal is unanswered, I was HUNG UP on by whoever answered the main hospital phone number when I was seeking help. This is all completely inexcusable. Do not advertise on your website that you have a 10 minute wait in the ER if that is not true. Get some of your staff to clean that filthy lobby and bathroom. Keep a guard on hand if you are going to let your ER waiting area look like a night club for bums. Keep some type of management on hand to make sure your staff are working and not flirting and playing on their phones. This hospital is a mess and I will NEVER be back there again.
1 8 years ago (28-03-2018)

Had to go to the ER last week due to car accident. It was actually pretty fast, but I might have just been lucky cause it was empty. They took my vitals and made me get a couple x-rays. I was done within a few hours. Not sure how billing will be, but it was as pleasant as you would expect going into the emergency room would be. I have had minimal issues (so far).
4 8 years ago (04-04-2018)

If I could rate this hospital 0 Stars, I absolutely would. Their billing department is terrible, and the workers are extremely defensive when your simply inquiring about a charge. It seems that they don't pay attention to what is being asked specifically of them. They over charge and do not send medical bills until the account has been transferred over to a collections agency. At the time of my visit, they did testing to which I DID NOT REQUEST, and NEVER received documentation confirming testing was completed or any results. But again, I did not request them, and was STILL charged 1500!! After being on the phone for twenty minutes to dispute the charges, they ask me to hold to look further into the account, and they disconnect the call by transferring me back to the automated message.
1 8 years ago (23-03-2018)

Dr Felts and his staff did such a good job. All the nurses where so nice here at hospital. Love how carrying they where. Really recommend Dr Felts and his staff as well as the staff in operating room, recovery and the ones in 6th floor. Thank you all
5 9 years ago (01-03-2018)