New Mexico Heart Institute

Excellent, state of the art healthcare. Excellent docs, nurses and staff. Knowledgeable, professional, courteous and kind. Staff went out of their way more than once to help me out in a sticky situation.
5 7 years ago (02-06-2018)

The emergency treatment was wonderful. Efficient and caring. Follow up not so great. Dr. was nice but not informative. But! The biggest concern is phone calls. There is only one number for all services. If there is a wait /hold (always) they offer a call back within one hour. The first call was never returned. The second has not been returned after 24 hours. Still waiting.
2 7 years ago (07-03-2018)

I wwnt in was told my cost for my doctor visit and paid it.Then. I was informed the doctor couldnt see me because i had an outstanding bill.i told her the alovelace office was working on getting me covered for that.She told me if i didnt pay i wouldnt be able to see the doctor.i was paying the cost of appt.with that doctor.i told her cancel my appt. And refund my payment.The appt. Was 345.00 i paid for it but dont have a bill or theyll shake you down for your life.Really a heartless tactic.
1 7 years ago (07-02-2018)

Dr. Henao and Dr. Bestawros are responsible for my being alive to write these notes. Henao removed two anuirisms in my legs and provides stints, and fixed the blockage in my carotid artery ( not at the same time, thank you). Bestawros put in my pacemaker which has undoubtedly kept me from the last sleep. Staff were very good to me. Now I need to add that not every contact with the Heart Institute went well. I was due for followup and because their system couldn't book "so far in advance", nor could they supply so much as a postcard, I ended being behind my review by some 7 months. Did I forget to call? Probably, but they have a staff, I don't (anymore). Plus a 7 month delay is a bit more punishment than I believe deserved. At least my eye Dr. sends postcards. Not hard for a multimillion dollar enterprise. They also kept me flat for more than 48 hours when I was in for what was to have been an overnight, was torture to me due to closing my throat. It was for testing. Frankly I am quite confident this was only required due to not thinking through by one of the Dr's and one nurse. I won't have that approved by me again. Later, a simpler test (took only a few minutes and did not require flatness) gave better data, so far as I know. Just the same, undoubtedly a wonderful place when you or your loved one needs the care.
5 7 years ago (25-01-2018)

Dr. Bujoi is the best! I love her caring attitude! If you need a cardiologist, ask for her!
5 7 years ago (11-10-2017)