Kindred Hospital Albuquerque

At first it was hard to trust any facility again after what happened to my mom. From another facility my mother was in very bad condition when another facility was watching over her, she landed up in hospital, had 2 systematic attacks, then into a coma then we found out the other facility was not feeding her for over a week and she went malnutrition. When she was released from the hospital into Kindred it was scary to know that she would be going into another one of those facilities! We were assured by the Doctors. That Kindred was the best place for her and not to worry about what happened with the other facility that led my mom into all those issues. From the minute we got to Kindred all teams were on deck ready to help with what was needed for my moms recovery. From PT, RT, ST, medical assistants cleaning staff, Nursing and all staff especially wound care. Doctors and all health staff were so awesome. My mom had many issues and was pretty much at her last days. With prayer and all the wonderful staff and health care, Kindred u were awesome and I dont know how to thank u enough. Michelle at wound care u are soooo awesome and the patients u have. Nicole from head nursing u did an awesome job taking care of my mothers every day needs. All I can say is Kindred your whole team is awesome. I do have a complaint and it was 2 of the cook staff members, were rude a few times. Thank you Kindred for the health care u gave my mother. Kindred what helped the most was from the cleaning people all the way to the CEO u had an open door at anytime. If we had concerns or complaints your door was always open so we could figure the issue out. U also did it in a fast, safe manner. Thank you soooooo much Kindred and staff you are all awesome!!!!!!!!
4 7 years ago (18-05-2018)

My grandfather had a bad fall and was sent here after the hospital. Since then he has not made any progress. They put a catheter back in when it wasn't necessary. They seem understaffed. I went to visit my grandfather and he was soiled. After i brought it to their attention I had to wait a whole hour for him to be changed. I walked out a bit before to find the nurse who was supposed to change him just sitting at the nurses station talking with co-workers. They placed another patient with some sort of contagious infection in the same room with my grandfather who is 75 so needless to say he could have gotten sick. I would assume patients who are more vulnerable to be a priority but that was not the case. We are working on getting my grandfather transferred to another hospital and I will not consider Kindred in the future. Instead of just telling everyone on the reviews that their issues were forwarded to the director they should train their staff on effectively communicating and acting promptly then they wouldn't have these issues in the first place. On a positive note the place is fairly sanitary and staff is friendly
1 7 years ago (29-10-2017)

My mother has been here for about a week or two now and all the bad reviews about this place are completely wrong from what I've seen and experienced; the morning and the evening staff are nice, smile, funny and genuinely care about your problems. They're quick to answer if you need assistance. The whole place is clean and sanitary (may be a bit disorganized because the facility is slightly small) but it's clean. The employees sanitize their hands regularly, and they're very nice and mature with my mom. There are some patients here that are very sick and sometimes hard to manage so they might test the nurses patience slightly; but for my mom (someone who is cooperative and without any signifigant mental issues) they're very nice, talkative and always in a good mood. My mom likes it here too, she's made friends with almost all the nurses. However let's add that administration is the LEAST helpful; the doctors, nurses and even the janitorial staff are all so helpful and nice, but our family is in a rough situation and administration gives us problems at every single turn. They aren't kind at all and quite frankly sometimes rude. Our biggest problems have been with them. We live 4 hours from this hospital, as of right now we're sleeping on couches at friends houses, we're almost broke and they won't even give us meal tickets for lunch!! (Staff 10/10, Administration 0/10)
5 7 years ago (16-10-2017)

My mother was sent to this horrible place ,and granted she was very sick. My family never gave up hope that she would get better but we saw the reality fast approaching and all we wanted was for her to be comfortable, pain-free, and surrounded with the people who loved her the most. The staff was so judgemental, and RUDE! As my dying mother was lying on her side, she would come in and out of alertness just to hear the nurse make statements on how fat she was, and that might have contributed to why she was dying(it did not). Then another nurse commented this is what happens when you smoke (she was on a resperator). She didn't smoke. These people were crude insensitive, and mean spirited. I cry to this day thinking of what my poor mother heard on her last moments of life. She should of heard. I LOVE YOU VERY MUCH MOM, YOUR BEAUTIFUL, I WILL MISS YOU FOREVER.
1 7 years ago (10-11-2017)

I'm a patient and agree with and have been experiencing many of the same things detailed in all of the bad reviews here. WAY Too Understaffed
1 8 years ago (23-07-2017)