Peak Behavioral Health Hospital

My mother and sister went into this facility. They both returned with horror stories about the staff ignoring medical needs of patients in the facility, of staff being rude and unkind to them, and of being promised recreation and therapy--but these activities lasted for maybe 15 minutes when they happened at all (once during each of their week-long stays). When I went to visit, the facilities were dirty and, although we arrived during visiting hours, we were forgotten in the waiting room for 45 minutes after checking in, before someone came to take us back. During her stay, my mother, who has special dietary needs due to allergies, was not permitted to have food that fits her diet. I do not recommend this facility to anyone seeking mental care for themselves or someone they love. A culture ranging from apathy to outright hostility towards patients.
1 8 years ago (23-04-2018)

Worst hospital ever to send your children! They do not communicate with parents and never return phone calls but worst of all is they never answer the phone in the unit. Literally the phone will ring for minutes and eventually you’re very lucky if they do decide to pick up. They let my daughter go home without medication and still almost a week after her discharge they have yet to return to my call regarding this no matter how many messages I have left
1 8 years ago (11-04-2018)

The psychiatrist pushed through every patient very quickly and never called my parents to inform them on my diagnosis and medication changes. There was 2 elopements from the facility within my 8 day hospitalization, and there was even a period of 20 minutes when a gate to the outside was left open unguarded. None of the MHTs were on the same page, and were very lax with rules during visitation as many people had large bags and phones out in the open. The main reason I was sent to this particular hospital as apposed to any other is because individual therapy sessions were promised to me, needless to say this fell through. The group therapy sessions were rushed and cut short and overall didn’t affect myself or other patients around me. The staff lost a pair of my shorts and a sock while washing it. I brought this up to them, and they brushed it off without a care. At the time of my discharge I was told I would get back everything from the denies closet (shampoo and conditioner.) However, they just forgot about my belongings and quickly moved me out of the facility. Overall, this was an unhelpful inpatient stay.
1 8 years ago (15-04-2018)

My daughter went in because medication she was taking was causing suicidal thoughts that developed into a plan. We needed a safe place for her to detox. This was told to multiple members there. When the nurse practitioner saw her, Bergelin, she threatened my 14 year old child that if she didn't take the meds she prescribed, she wasn't getting out. She was putting her on the same meds that caused the issues. When I called the center, I was threatened with CPS and they put a 72 hour hold on her. I told them she was allergic to pollen, grass, trees, etc. They sent her outside with no medicine for that. Bergelin tried to kill my kid. DO NOT SEND YOUR CHILD THERE.
1 8 years ago (08-05-2018)

My son was recently in there the peaks Are unprofessional my son is incompatent to make dissions they were gonna release him in elpaso Texas he's not from there. They put his life in danger they can care less about the patients I fell a long overdo investigation should be done the staff are very cruel and rude worst place ever I fell the District attorney And. Adult services. Should be invold I fell insurance fraud. Is very possible all the drs are ass holes. And nearly destroyed my son's life. Thank goodness for the courts to step in when they did. Do not send your kids there or family. It's unsafe. And highly recommended. To pay attention to the reviews I also strongly recommend complaining to the state
1 8 years ago (04-05-2018)