Enterprise Rent-A-Car

The car I rented was a 2018 Hyundai Sonata. It was clean and in excellent condition. Enterprise picked me up promptly on the first day. So far, that was 5 star service. However upon returning the car to Enterprise on the last day, there was no one available to bring me back to my auto repair facility where my repaired car was waiting. After waiting unsuccessfully for almost 45 minutes for an Enterprise staff person to become available, I gave up and was on my own to find my way back. Don't believe the Enterprise promise to pick you up and bring you back. They don't promise to do it promptly. Deduct two stars for poor customer support.
3 7 years ago (05-04-2018)

The team at 48th street and 11th avenue in Manhattan always will go out of their way to help and get you the best service. They will sweat and work hard, being pushed by demanding customers but always will always provide a dedicated service accompanied with a big smile
5 7 years ago (17-05-2018)

Excellent customer service. They make sure you're satisfied from beginning to end.
5 7 years ago (28-04-2018)

Well.... they didn't have the transponder to use for the tolls in the New York area. So I got a free upgrade.... very nice compromise. However the car was dirty, inside and out. When we opened the back to put luggage in - it had the typical scattered pieces of paper leaves etc... the rep offered to vacuum it. I said YES please do. After leaving the location we went to put something into the center console and found food from the last renter. Other than above - the experience was awesome... I always use Enterprise and will continue to do so.
4 8 years ago (20-09-2017)

Great experience manager was an amazing and very helpful gentleman. I will definitely be going back over and over
5 7 years ago (22-02-2018)