Budget Car Rental

I’ve always avoided Budget for some reason, but finally booked with the company for the first time and will probably never book with them again based on the experience at this particular location. When we arrived to get our car we were told it wasn’t available and they had nothing similar. The wait would be 15-45 minutes for them to bring a car by. Other than waiting the only other option was to rent a car that was available, which meant an upgrade of $60 +. They have the worst customer service with the worst attitude. Upon inspection of the car, the guy walks around doesn’t even bother to look and says sign here and yet there was a huge scratch on the front bumper. Also, when we got the car the gas was at 1/4 of a tank so we filled it back up to that and when we went to return the car they said they gave us a full tank. A round trip of approximately 160km does not use up 3/4 of a tank and we also had a gas reciept. If you end up renting here take pictures or videos of the car before you drive away for extra insurance.
1 7 years ago (12-05-2018)

WOW! I'm really glad I didn't see the negative reviews because my very first experience renting from Budget & at this W. 49th St. NYC location was very, very positive. I've only rented 3 vehicles in my life (a truck in 1985, a car from Hertz Pittsburgh airport...a very expensive total rip off & not great customer service experience, and 2-18 with Budget). I first visited Budget's site & engaged in online chat with a rep & the next day I visited the W 49 St. rental office & the 2 reps were were super nice, helpful & friendly. I then called & spoke with Budget customer service for advice on my car rental needs/plans (I need to begin making regular once a month or every other month visits to see my elderly parents in another state). I'm sorry others did not have a great experience with this Budget location, but mine was very good. I had a Ford Focus that was super clean & like new and the reps at the location were great. I hope my future experiences are as great as this time.
4 7 years ago (03-03-2018)

I would give them no star at all. The location sucks! The employees who works for ipark who parks the car are the rudest. They dont want to talk. Avoid at any cost. No professionalism at all. I forgot a bottle of water in side the car, and the employee with an attitude said, take your trash!! Don’t rent from them. There is Hertz, National, Enterprise and Avis near !!
1 7 years ago (08-05-2018)

I work away from my home and travel a lot. I have rented multiple vehicles over few years. This was the WORST experience I ever had. 1. Very rude staff who will refuse to talk. 2. Rental vehicle not available in category booked, asked to make a new reservation for full size SUV. 3. After calling costco customer service back and forth who were phenomenal got a compact car ( booked full size). Took almost 2 hours while my wife and infant child waited on street. 4. Upon return no space in garage available, had to sit in car in street while a space becomes available. ? Is this my problem ? 5. Question for owner, a) How many hour window does the customer have to pick up the car ? b) Can you just deny a reservation and say we don't have the car ? c) Aren't you supposed to upgrade if you do not have the vehicle booked. 6. I was told by your employee " This is Manhattan - This is how it works here". I have lived for years in the area and this is definitely how it works.
1 7 years ago (04-03-2018)

The worst customer service I have ever encountered. To bad I had to give one star in order to write a review if not they would have gotten 0 from me. I book a vehicle hours prior to pick up time when I arrive the agent behind the counter tells me that there's no vehicle available or anything similar to it. He tells me They need 24 hours in advance to have this vehicle at this location. I had never heard that before. We argue back-and-forth about having the vehicle available on line, to solve absolutely nothing. I had to pay for UBER #2 to get to my hotel. The staff was rude and uneducated. The agent had a nasty attitude. I forgot to grab his name when I decide to call back the person who answered the phone refused to give me their name and hung up. I call a 2nd time and was able to get a name. The worst experience ever. At 10pm no locations were open only the location at the airport which was a $35 ride on UBER. A huge headache and inconvenience. Never again!! Oh, I had a question to the person who answers all these reviews. Is there anything else you can do besides refer us to customer service that do absolutely nothing. Do you copy and paste this message over and over?
1 7 years ago (23-04-2018)