Home Oxygen & Medical Equipment

EXTREMELY DISAPPOINTED in medical supply company. After having been diagnosed with Seasonal Affective Disorder & purchasing a lamp from Allina Health Home Oxygen & Medical Equipment, allowing myself close to a year of use to see if the light therapy would work work for me, I contacted them to return the lamp, as I had not seen much change. It was explained to me that their return policy is 10 days, after that the equipment cannot be returned, as I'm now considered the owner. I don't know of any doctor that would say that after 10 days, a patient using this therapy would see ANY type of change. How can a company have a return policy such as this when dealing with the medical/patient community. DO NOT PURCHASE FROM THIS COMPANY -- You'd likely have better luck going directly to the company that makes the product you seek. For example, if I had purchased direct from the Sunbox Company, they would have gladly accepted the return, so that another person in need could have the benefit of the therapy.
1 7 years ago (04-10-2017)