Intrex Computers

I would like to commend the excellent service I received today from James in your Durham store. He went the extra mile in helping me quickly diagnose and resolve a perplexing problem that had appeared might take my computer out of service for a lengthy period, and did so courteously and in a manner that greatly increased my understanding of the issue. Service of the sort that James demonstrated is a rare and precious commodity in any field, and having the benefit of his thoughtful attention speaks volumes about the quality of Intrex's entire operation and my loyalty to it.
5 7 years ago (28-05-2018)

The guys at Intyrex are Top Notch!!! i brought in a 18 yo Windows computer that stopped recognizing any devices. I brought it in unannounced they stopped everything after i told them how important the PC was for my work diagnosed the issue cleared up so bugs i didnt even know about, I was up and running in 20 minutes!! Hope Valley says a huge thanks guys!!!
5 7 years ago (15-03-2018)

How are they even still in business? Poor selection, rude or disaffected employees, their website's design is atrocious (redolent of something from 1997). Not to mention the fact that they don't carry any higher end Ryzen 5, Ryzen 7, or Threadripper CPUs while Intel's offerings seem to be well-represented at their store(s). For a study in how to do a good job in computer hardware/consumer electronics retailing, look no further than Fry's and Microcenter (neither of which exists in NC). Intrex is a relic of the past and their attitudes reflect it.
1 7 years ago (27-04-2018)

I'm only posting this because of the rudeness of one of the employees at this location over the phone. I called today to simply get clarification about a service I received from them a few months ago, and the person who attended my call was extremely impolite and rude. He seemed as if I was wasting his time. I found his actions to be very disrespectful. Even though the service provided was okay, I won't be back to this store just because of today's event. The whole situation is very unfortunate because one person's actions can definitely contribute to a whole store's (or even company's) bad reputation.
1 7 years ago (28-03-2018)

Called to inquire about a video card during the bitcoin silliness. Had read that some brick and mortar stores were offering reduced prices to people building gaming pc's, and asked if they were charging full market price, or MSRP. Received a transparently defensive response about the price "the market would bear." No interest in ever giving this place any of my business. Found a better price (on a better product) at a competitor.
1 8 years ago (30-01-2018)