Warp Computers

I am new to this. My third REVIEW as of today.I am sharing my review left on yelp cause i am very happy with these guys. I brought my laptop in to get it fixed. It had no power. Richard was very kind and helpful, called back with a price and time frame that were very reasonable. I had them rush it since i was in a hurry to get my machine back and was very pleased with the outcome. Very kind and professional. Will go back to them for sure !!
5 7 years ago (07-11-2017)

Worst experience I ever had. They kept my computer well over two months, with sporadic follow-up calls. When they did call, it was to say they were still ordering another part to see if that would fix the issue with my Mac not powering up. They just kept ordering all kinds of parts and trying to see if that worked. Finally with no word in two weeks, and the 90-day mark coming up...I called them. MAGICALLY, my iMac was fixed and they had been trying to call me for two weeks. My phone was never disconnected, and I never had missed calls or voicemails. I think they were trying to get past 90-days to say my Mac was abandoned/unclaimed so they could resell it. Needless to say, I went off on the owner and told him to take out whatever shiz they put in that magically made it work after almost 3 months. When I no longer want to do business with them, it's fixed. Then one of the guys, innocent bystander, tried to charge me for parts AND labor. I was like listen you are only going to charge me for labor...not all those random arse parts that you guys ordered. Got my Mac back and begrudgingly took it to Apple-Southpoint. Which is another place of misery.... Come to find out those jokers at Warp Computers, OF COURSE, hadn't even put my system back together correctly and had plugged all kinds of drives/fans/whatnot in completely WRONG places. Essentially Warp Computers hadn't even plugged my internal fan back in. So essentially I would have received my "fixed" Mac back and it would have eventually overheated and messed up even more. Apple could only agree to fix the internal power supply (the initial issue)...which took them THREE days to do, but they can't fixed the fluck-ups that Warp Computers did. So now I had to take my Mac to another third party provider to fix EVERYTHING Warp Computers ignorantly sabotaged/had no experience with. BUT THEY SAY THEY WORK ON MACS! Don't go to these clowns. Just got a report back regarding work Warp Computers did on my Mac: Many screws missing SD card module port cord completely broken (no longer operable) Speaker plugged in the completely wrong place Thanks to Warp Computer, if I wanted to fixed everything they broke, THAT WASN'T BROKEN WHEN I TOOK IT IN THERE, it wouldn't make sense. One repair of Warp Computer, replacing the SD card module would cost $400. The guy at the new place said it wouldn't advise putting anymore money into at this point Warp Computers are nothing but scammers.
1 7 years ago (06-03-2018)

Extremely knowledgeable staff with great prices and outstanding customer service! Will definitely be doing business with them again!
5 7 years ago (13-12-2017)

Made a call to Warp Computers on a Tuesday & I was told the part needed would be ordered. Arrived on a Thursday, No part & no part ordered. I left the tablet with the promise of a call back on Monday, No call back. I called again the following Thursday @ 12:15 spoke with Richard who greeted me with a very Dry & Flat attitude and asked me "who is this" after I had to ask whom I was talking to. Richard had no idea of the status of my tablet nor did it appear as if he cared at all & gave me a hand-full of excuses. Asked for my number again & said I would get a call back "around 2pm". Does any business in this town care at all about customer service? This is the second business that I've tried to spend money at but there people skills & customer service professionalism or lack thereof, is KRAP!
4 7 years ago (21-10-2017)

I used Home Advisor to find a few local contractors to run cabling in my home for internet. Warp contacted me and sent a quote over right away. The price was good but I felt that someone should have come to the house to evaluate the needs. We did choose to hire another company to complete the job. Upon a follow up phone call I informed them that we did have the job completed by another contractor that we received a quote from on Home Advisor. I was informed That was horrible b.c they have to pay for Leads from Home Advisor as well and it cost them money with no return when they don't get the job. With follow up calls like this I glad that I did not use this company for my Homes Project and will never use them for anything in the future.
1 7 years ago (27-10-2017)