Kay Jewelers

I wish I had read the reviews for this place before we purchased a ring from them. I have had nothing but issues with this store. My husband purchased a Valentine’s Day present for me here, so it’s been a total of 10 months since we purchased. I have only actually been wearing the ring for about 5 months. They have had it for the other 5. I am so glad my husband purchased the insurance because we have had 5 diamonds fall of out it, 5 different times. The time before this last time the manager blamed me for their employee not checking off the ring for inspection after it came back from the shop!! He told me that it was my responsibility to ensure they do that! I was so upset that they ”made an exception” and sent it away yet again. When I got it back I had 3 more diamonds fall out one being the one I had just gotten replaced. I went in there and told them it must be a faulty ring. The manager looked at the ring and told me it was my fault this was happening so the only option he had was to send it away YET AGAIN ! He called me a week later and said they had decided to replace it with a new one. It was gone again for a good 2 months. When I went to pick it up the manager tried to charge me for the ring again because he said “the paperwork wasn’t all together” . I will never buy anything from this store ever again.
1 9 years ago (06-12-2017)

GREAT customer service! Friendly, nice, and always remember me when I come in to get my ring cleaned!😄
5 9 years ago (17-10-2017)

Awful place, manager is arrogant, has a care less attitude, they can never find my info, and I have waited behind people who have the same problem. It must be Kay's computer system, because the same thing happens to me in nampa. But the manager of the twin store, is defiantly not manager material, when you work in a store that is so expensive, you should be treated like royalty when you go in there. But no the manager could care less, and likes to point out the "fine print". The Lady in front of me told me a story, her husband tried to surprise her for their anniversary in hawaii, they were supposed to deliver the ring to the large island.. And they sent it to the WRONG place.. I will not be shopping with them again! The manager needs some people skills.
1 10 years ago (01-11-2016)

Very unprofessional manager !!!!!!! Overall i have been to a lot of kay jewelers and purchased many watches and gifts for my girlfriend. Love the products but have never been as unsatisfied until i came to this location. Would go somewhere else after that.
1 10 years ago (14-12-2016)

Always have a great experience here. They clean and inspect the ring without hesitation.
4 10 years ago (30-11-2016)