LensCrafters

Recently went to this lens crafters under the new doctor of Bettina Gary. I was very impressed with her and would gladly go see her again, however dealing with the incompetent desk staff made the whole experience miserable. I had my appointment and a few days later tried ordering contacts thru 1800contacts, when they tried contacting lens crafters to verify my prescription they gave them the wrong contact strength one time, another time told them I wasn't a patient with them at all, told me they couldn't email and overall were very rude to deal with. I eventually had to go there in person because they were unable to solve a simple problem over the phone. When I did go, the front staff didn't resolve my issue, Dr. Gary did herself. Also while I was there waiting, three other people came in trying to get issues taken care of (wouldn't give one lady her contact prescription so she could order....she left empty handed, another lady had issues because they didn't file her insurance right, and another gentleman was there because when he was there the week before the printer wasn't working and he needed and invoice and his prescription.) The lady at the front desk with the curly hair made everyone feel like things were their fault and not her problem when clearly she didn't know what she was doing. They also are not good about answering their phone. That was my first and last time ever dealing with them, it's a shame too because Dr. Gary was excellent. She needs to get herself some better employees to work the front desk or she'll be losing patients left and right!
1 7 years ago (01-02-2018)

I just picked up my glasses about 3-4 days ago. I’ve been using contacts for years and decided I needed a pair of glasses to relieve my eyes from time to time. Let’s just say I don’t even want to wear contacts anymore! These frames are comfortable and they get complements everywhere I go (Burberry be2224) They also have a great style, I can wear it to work in a suite or a casual Sunday watching football. I’m so glad I went with these frames! Also my local store in Greenville SC Haywood Mall has the best amazing staff! They took the time to demo all the pairs I wanted to see and gave me honest feedback. With out them, I may have made the wrong choice. Thank you to Mike the GM and Christian the representative! -Mike
5 7 years ago (10-10-2017)

I had the best experience possible yesterday at LensCrafters. I needed a repair to my sunglasses, not purchased at this store, and they were repaired without cost. The staff were efficient and friendly. Kudo's
5 7 years ago (15-10-2017)

Thank you Kami and Kara. I love my new eyeglasses. The service at this store is excellent. They answered all my questions and had my new eyeglasses ready in a timely manner. I will definitely return to this location.
5 8 years ago (10-05-2017)

Dr. Gary and her staff are fantastic!
5 7 years ago (19-03-2018)