Master Marine

Stopped in today to bring a lower case drive that seemed to be stuck in forward. Had Chuck and Rick take a look at it, these good ol boys had it right in under 30 seconds!! Great folks back there in the service department! These guys set the standard for HIGH customer service in the marine industry. From now on, my Yamaha will ONLY go to Master Msrine for service amd I just may get my new Carolina from them also!!
5 7 years ago (24-03-2018)

Best mechanic Chuck. Great service honest an up front on what's needed.
5 7 years ago (17-01-2018)

Mike at Master Marine is very knowledgeable about boats!
5 7 years ago (01-06-2018)

Really disappointed in the service I have received from master marine. I am more bummed because I really like Chuck. I know he tries, but it is easy to see they have him stretched as a service writer and probably their only top notch mechanic. Chuck has gone the extra mile, but often forgets items because he should be a mechanic. I had an ongoing issue with my boat. I took it in 3 times for 2 issues. The first one happened to be bad gas. Chuck got that fixed up. However, on all three visits, I told him. My boat is getting warmer than usual on heavy load. Being a shade tree mechanic watch those gauges like a hawk. So I never let the boat get very warm. They said all three times they put in the tank and nothing. I SPECIFICALLY asked when does the thermostat need to changed. A few weeks ago, we hit the lake and try to pull some tubers . . the boat starts getting warm. Most shops are backed up this time of year for weeks and did not want to wait to get the boat back. So I decided to pull the impeller, check the hoses for clogging and finally the thermostat housing. As you can see in the attached picture. After all the years of dropping off my boat at master marine, not one time have they even CHECKED the thermostat. This is insane . . . my boat has an 8.2L big block. It would cost over $10K to rebuild an engine because of $20 part. To avoid any issues, I replace the entire thermostat housing and installed a new hoses and impeller. I can’t use these guys anymore. Hopefully they can get a good service writer or maybe if that is all Rick did he would not be so stretched. Posted pics of housing on yelp . .
2 8 years ago (18-07-2017)

I brought these guys my boat after I took it out of storage and it wouldn't start. I checked all the basics and couldn't figure it out. Chuck at Master Marine came out and looked over my boat for about 10 minutes and he figured out that the starter connection had come loose. We reconnected it and the boat fired right up! I offered to give him some cash and he politely declined, he said "just go have fun on the lake". Great guy and a great place, I'll definitely bring my boat back in the future
5 8 years ago (21-03-2017)