Moon Motorsports

Brian in service did awesome work helping me out with a warranty issue after the dealer I bought it from blew me off. The products may be the same as the other guys but Moon service is superior. I'm very happy.
5 7 years ago (31-05-2018)

UPDATE!! after writing 2star review(BELOW), onwer replied and sales manager called me and was very knowledgeable of the product I was after, took pictures and emailed me all the tech data and service information, well done guys.UPDATE!! I was going to ride 300 miles to come look at a BMW GSA, but after calling and talking to a salesman that 1. Didnt even know his inventory and 2. Was not helpful or accommodating. I think I will say drive 300 miles in a different direction.
5 7 years ago (26-05-2018)

Finally got a response only after posting a bad review. Was given a gift card to use only at Moon Motor Sports, which doesn’t really serve a purpose now. The letter said “here’s a gift card to help out a bad situation, on a used machine you purchased shortly before we worked on it”. I guess I’m confused, people bring in “used machines” to find problems, and fix them. To just assume it’s just used and probably had issues to begin with, is exactly why I brought it in. From talking to other mechanics about what work was done, I was told there was more work that should have been done once antifreeze was found in the oil. This was not the case, I guess other service shops have different checklists. Extremely dissatisfied, don’t feel the work I paid for was done properly. Got the impression I was just a # on a long list.
1 7 years ago (15-04-2018)

If I could give 0 stars, I would. I brought my ATV in for a backfire, they said they adjusted everything and found an internal head gasket leak which they said was fixed. After $1K and 12 miles later, the motor came apart with the wife riding it. Moon said they would look at it, and when I say look at it they never had me take it off the trailer, just looked at it and said it was nothing they did. I washed my hands of it and gave it to another ATV mechanic, which called me within an hour and said the head gasket was never done, the motor had never been apart and had pics. I called Moon again with that info, they said they would have "upper management" call me, no messages no call. I guess that was they're answer. If your business prides itself on customer service, which is what they told me multiple times, then make the effort to say what you can or won't do. You say that the service department was clear and to the point and told me that I had a failing engine, that is not the case, if anything it was very vague. I was left with the impression that it should all be good. The word failing never came up, I was told that all the fluids were changed and it had an internal head gasket leak and I said fix it and that is ALL they said. If the word failing came up, why would I fix it? I have been told by other mechanics, at that time Moon should have asked to look at the lower unit, I was not. I guess my expectations were too high. When you bring a used machine into "professionals" you should have high expectations that the work was done thoroughly and correctly. This whole experience and your accusatory attitude toward other mechanics who I sought out, were just giving honest opinions and don't even have a dog in the fight, and were willing to talk to you and provide pictures, which were denied, is actually embarrassing. Gift certificate or not, Moon failed. I'm just saying anyone going to Moon for service better check everything with a fine tooth comb, ask questions, and then do it again. Once you leave, its unfortunately on you. They can respond to reviews and say he said she said...blah blah blah, and you end up taking it in the tailpipe. just flat out poor communication, and lack of any responsibility. Joel, you better go back and read my review, I never accused moon of anything, I wanted Moon to see if the work was actually done, I was denied. Gerry knows his machines, thats why when he questioned the work, I figured maybe it wasnt. Thats where we sit now Gerry has the machine in Remer, I'm in St. Michael.
1 7 years ago (19-05-2018)

Great and helpful staff that are there to support your needs. Nice and well lit showroom with a good selection of vehicles and accessories!
5 7 years ago (18-04-2018)