National Car Rental

1. Not open when posted as open. 2. No cars available at reservation time. They were closed on the day I had a reservation and it wasn't posted. Corporate offices even said they were supposed to be open. Not urgent so I changed my travel plans for later that week. New reservation was made later in the week. They were open this time, but they had no cars available for my reservation time. Had to wait hours for a car.
1 9 years ago (07-07-2016)

I do not understand why National has an office here in Cheyenne WY. Obviously, there is not enough business for it since the agents are never at the terminal and are in the co-located offices with Enterprise out on Missile Drive. At this location, they are more worried about the Enterprise business than taking care of all customers regardless if they are Enterprise or National. Oh yeah, if you make a reservation and do not bring a major credit card with you, you are basically out of luck because they will expect copies of your utility bills before lift a finger to help you. I left and got excellent service from another car rental place. I will never go back to this location.
1 9 years ago (02-11-2015)