NuLink

I visited NuLink's main office in downtown Newnan to return a modem. It was not an option to mail it to them. It was free parking but a slight walk. The two ladies behind the service desk were pleasant. I was given a hand written sales receipt as proof of return. That's a bit archaic. Overall, a pleasant experience.
4 7 years ago (30-05-2018)

I had problems all of a sudden with online gaming through my PS4. Chat type issues. Called PS4 numerous times, checked forums for the issue, and never could get any resolution. Finally was able to speak with Troy (level 2 tech) who took the time to work with others at Nulink to get the issue resolved! Troy deserves all of the praise in the world over his great customer service! Outstanding job Troy!
5 7 years ago (19-03-2018)

Major problems with unexplained slowdowns at off peak times. Unusable. Possible DNS issues on their end. POS equipment. Even worse customer service. They don’t return phone calls or offer bill credit when service doesn’t work at all for days on end, even when it’s their fault. Constantly tried to blame us for our problems with ridiculous excuses like “your security settings on the router were wrong”. This doesn’t cause the issues we were experiencing. They have insane 5 hour appointment windows and then do not show up on time. We requested to be called before they showed up, which they refused to do after promising to do so and taking our numbers. They sent the guy with no work order, he didn’t even know why he was there. According to employees and contractors, they do not maintain their equipment and network properly, causing major issues constantly. Do yourself a favor and go to AT&T or, quite frankly, anyone else.
1 7 years ago (06-04-2018)

Other than the things here people have already said, the fact that they provide no way to turn in equipment other than going to their little hole in the wall store is horrible. All major cable companies allow; and most provide packaging and pick up, for you to mail back equipment. Ours was packed and loaded on the truck by movers, and now that we've located and need to send it back - they say oh, well mail it to our store, but if something happens to it we're not liable. Just more proof this company isn't ready for the big leagues when it comes to customer service and satisfaction.
1 7 years ago (21-12-2017)

If Nulink internet only crashed twice a day, it would be a huge improvement. How is this company still in business???
1 7 years ago (04-05-2018)