Petland

I had a great experience! We bought a beautiful baby Chihuahua and as suggested by Petland we took her to the vet for a wellness check up- paid by Petland. She did develop kennel cough and struggled for several weeks in the hospital. Petland checked on her and paid the medical bills with no questions asked. They were genuinely concerned about Little Ruby's well being and recovery. Thank you Petland-we love your awesome staff!
5 7 years ago (26-02-2018)

Customer service is horrible. Majority of employees are standing around joking, but not helping customers. This was the second time experiencing this. Management should really incorporate training to resolve this. You never know when the corporate manager will show up.
1 6 years ago (02-06-2018)

Need better staff or customer service training! My mom, two nieces and I entered the store and wasn't greeted nor acknowledged in any way. I counted 4 employees standing at the register making popcorn and chatting and 3 employees walking back and forth to the cages, again none of them asked if we needed anything. My mom had to ask which puppies were already sold.
1 7 years ago (05-05-2018)

Friendly and dependable when it comes to feeder crickets for my geckos and toads. Crickets come pre-gut loaded (calcium fortified) which is always a plus. I wish they'd bring back fish and reptiles though.
4 7 years ago (28-03-2018)

Horrible customer service! I went yeaterday and wanted to get a Siberian husky. The gentelman would not give me any information about the puppy or how to get him. He keep telling me he didn't know he would have to go look it up but would not do it. After the 3rd time asking him how much would the puppy cost me and what I needed to do i was ready to pay cash, we really wanted the puppy, i gave up and left. The man would not even look and see if this puppy was akc registered for me.I would not recommend them to anyone.
1 7 years ago (24-04-2018)