Public Storage

"Unfortunate customer relations bungle on the part of PS Management" Yesterday, after 35 months of renting three large lockers & after spending over $25,000.00 to this company, I asked the on-site manager if she could give us a 2 day cushion in emptying the third locker as I am disabled and had logistics issues in getting a couple of strong youngsters to finish the job till the weekend. She noted that their company policy would not allow her to do that but because I had been such a valued customer for so long, she volunteered to call her district manager, Dan Frohock, to see if he would authorize an exception. I was filled with optimism for the five whole minutes it took her to return my call. He said no. I then spent three hours trying to speak with anyone in CA at their corporate office in an attempt to find a real person who valued good customer relationships. Those three hours would have been better spent playing miniature golf. It is unfortunate that there is an absolute inability of any management personnel to recognize that not only can exceptions be made, but that there are times when it would just be the right thing to do. Now instead, Public Storage has a long time customer who will not endorse them to friends, will not sing their praises and will never do business with them again. But I will devote myself to making sure that EVERYONE I know understands that they should never give any business to Public Storage. It's simply a shame. (It should be noted that the on-site management, Maryann, cannot be faulted here. It is the completely tone-deaf corporate management who doesn't care about good customer relationships and cannot see the benefit of "word of mouth", even in today's world. It's no longer just the guy on the corner, but we each now have a platform by which to convey thoughts and ideas to others instantly and en mass.) ******** Late development (22 hrs after original post): An amended review is likely in the next few days as Corporate Management has reached out. Stay tuned...
1 8 years ago (31-05-2018)

Was pleasantly surprised to find that this location had Sunday hours! Reserving my unit online was super quick and simple and I received a confirmation call back in less than 30 minutes! Bryan was super helpful! After he showed us through the facility to our drive up unit, he walked us through all of the digital paperwork efficiently and without delay. 10/10 as far as client experience!
5 8 years ago (09-04-2018)

Excellent facility and staff. Bryan was knowledgeable, helpful, and friendly. He is an asset to your organization. I am very happy.
5 8 years ago (23-05-2018)

I recently moved cross country to MO where I didn’t know anyone and was feeling completely stressed out. Mary Ann was my first real contact in this new state. She not only helped me with my storage needs, she made me feel welcome comfortable and safe in my new environment. She has been my guiding light in truly an angel!! I AM EXTREMELY GRATEFUL!!! Thank you sooo much Mary Ann.
5 8 years ago (06-04-2018)

Best storage experience. Mary Ann was very helpful and a pleasure to work with. Everything was a breeze.
5 8 years ago (24-05-2018)