R D Hinkley & Associates Inc

I have rented from very well established management agencies, so our family had high standards to meet. We have been 100% satisfied! We have been having Air Conditioning issues, and not only are they replacing the entire AC unit, they brought us two brand new window ACs until the replacement happens. Very friendly management staff as well as maintenance staff.
5 7 years ago (23-05-2018)

Terrible service. After multiple complaints you might be able to get some help but the job is always half-assed and they hire the cheapest bidding contractor. If appliances go out you get salvaged replacements IF they ever send someone over. Refuses to fix serious safety concerns because "that's why the rent is cheap". Pathetic.
1 7 years ago (05-03-2018)

First of all, I couldn't be happier with the decision to rent for RD Hinkley! From apartment showings to application process, I give this great company a 5 star rating. Kelli, was awesome! I don't understand the negativity towards her, she is so sweet and kind. Thank you Kelli for making this process less stressful for us, and for going an extra mile to make us even happier. I am beyond satisfied!!! Definitely recommend. You will not be disappointed! Thank you Kelli, Benita, and Chad for your professionalism and for making us feel welcomed! -Cristina
5 8 years ago (25-04-2017)

Most abhorrent and revolting company I've ever rented through!!! It's been almost three years since I ended my lease with them, but I still feel it necessary to drop a nasty nugget of knowledge about these guys if that tells you the degree of anger I still hold against them for one of the most horrible experiences in my adult life so far. When my previous renters announced a hike in rent my gf and I decided to find another place. With a young daughter and new puppy in tow, we decided a house would be preferable if possible. We found a house through R.D. Hinkley at 25th and B St for a very fair price (we later found out why). When we went to the open house, nothing seemed immediately wrong with the property so we signed on and got the place. Upon moving in we immediately had issues. The place was left absolutely filthy. The biggest issue was the air quality. The place had an acrid foulness to it that wasn't immediately noticeable at the open house, but if you spent more than 30 min in the house you would start noticing a gross film developing on your tongue and throat. I soon developed a horrible cough that plagued me for the first 4 weeks living there. I had to personally scrub the place top to bottom myself, spraying anti bacterial/viral/fungal agents in the basement every day while running air scrubbers I had to buy out-of-pocket. When I brought this up to the lady at Hinkley, she treated me with almost obscene disrespect, acting like I was either making it all up to try and "get one over" on them, or that I was simply imagining the issue citing, "Well my friend was the previous tenant and she didn't have any issues". That was her response to a very real health issue. My daughter was born with a lung abnormality and had to have one of the lobes of her lung removed shortly after birth, so we weren't messing around with this. We had to send her away to her grandparent's to live and she was never able to move back in while we lived there. I brought in a separate mold and air quality surveyor to check out the house. Since I couldn't afford an actual mold/air quality test and Hinkley refused to pay for it (probably because they knew the property would get red-flagged if they did) he wasn't able to give me an officially diagnoses as to the problem, but he stressed to me before he left that I needed to move out and there was a real issue there. That spring we also had heavy rains, and during this time the basement flooded as reliably and the Nile before the Aswan dam was constructed (yes, it was that bad). It took them over a month to finally send their maintenance company (also, yes, they have a whole separate company who handles their maintenance claims and it still took over a month), and what did they do to handle this? They literally brought in a truckload of dirt and piled it around the foundation which looked just as trashy as I'll get out. When the Blackhills dude came to check the furnace and light the pilot lights for the furnace and stove I asked him, "Hey how old do you think that furnace is?" He laughed to himself for a sec before responding, " God, that thing is probably from the 30's or early 40's." and then kept laughing. It was horribly inefficient and the monthly energy cost reflected this, not to mention all the insulating wraps on the ventilation system were still made of asbestos, yes that's right asbestos. So after moving out they kept the majority of my deposit. When I called back to see if this was correct the gal at the front desk said, " God I'll have to go back and check, that property isn't even under our management anymore." This communicated to me that this was an on-going problem-property for them and, after me, they had decided to finally wash their hands of it. Well after my experience I've decided to wash my hands of R.D. Hinkley and I would recommend the same to anyone looking to rent in Lincoln. Honestly, just the worst company I've ever had the displeasure of doing business with. Awful, Awful, Awful. Dishonest, terrible service, terrible people.
1 7 years ago (10-11-2017)

I've rented with them and never had an issue with them. Always have attended my maintenance issue promptly. All the staff is great and friendly. Chad, Kelli, Venita. Very good customer service. Going on my second year renting for them and hopefully many more. Thanks guys!
4 8 years ago (28-03-2017)