RCN

Great advertising when you drive aggressively and cut people off in your company truck! White truck, MA plate P45 688 I believe. SAD!
1 7 years ago (07-04-2018)

DO NOT BUY RCN FOR CABLE. SAVE YOURSELF A HEADACHE AND JUST GET COMCASTIC... SPEND THE EXTRA $20. I needed to get cable, my significant other was moving in and Netflix and Hulu weren't going to be enough for her. She also sometimes works for home, so she needed faster internet. I went to an online chat with a rep to ask about whether I qualified for the posted prices on the website and I was surprised to find out that since I was adding a new service, I qualified for the new customer pricing. YAY! I found a package that would suit our needs and called to add service. I waited on hold for 10 minutes, and got 20 minutes into subscribing to find out that I was misinformed and did not qualify for new customer pricing, BOO!, nor could I get the free installation, and if I wanted free installation I would need to buy insurance for the equipment, half of which I owned myself. I quickly backed out, feverishly tried to find the transcript of the online chat, and did learn that in it I was actually told that I was considered a new customer. YAY! I called back and had to hold for another 10 minutes, and argue my way through getting new customer pricing, YAY! and then I was told again that I didn't qualify for the free install, BOO!, even though it was listed on the web as a new customer perk. I wound up getting my free install, unfortunately my free install would turn out to be the worst part of this whole expeience. I set up a service window of 12/9 between 2-4pm. He arrived at 3:55pm. When he arrived he told us all the stuff he couldn't do, but not the things he could do. His accent was very heavy and was pretty much un-understandable. He brought in a cable box that sat in setup mode for 15 minutes and then froze. He said "these sometime freeze" . He unplugged it and it froze again. Unplugged it, and restarted it, went to the car to get another cable box. He arrived back with the new box in hand, but this time 15 minutes into initializing it actually started. So he configured a few things, left me the old box that froze, and took out with him the new box. Then he left. The online guide never populated. We watched on-demand for a little bit and was shocked at how little food-network on demand choices there were. She, my signifigant other has Comcast, and the offerings just sucked compared to Comcase, but we recognized that saving some money would be good, so we would suck it up for a bit. We soon found out that this box actually had an issue. It froze mid show, and would be unresponsive to any remote commands. With no buttons or reset on the box, the only thing we could unplug it, replug it, wait for the 15 minute initialization to complete. We did this 3 times, in the course of trying to watch a live hour long news program we missed 45 minutes of it to initializing. I have gone ahead and reattached my over the air antenna, and my smart blu-ray player to watch Hulu and Netflix. I have cancelled my cable retroactively to the date of install, and have asked to cancel my internet to just before it rebills. I will now either have to buy a printer to print a label to stand in line at the post office to return this box, or take time out of my life to find a store and return it in person. If a box "sometimes freezes" on install, but sometimes does not freeze... perhaps the ones that freeze are actually broken and should not be installed in a customer's house. I am pondering of putting this full complaint into the online review boards, as I am EXTREMELY dissatisified, and others should know. Your service guy needs to be let go or retrained. You have lost a satisfied 20 month customer, and lost him in the course of a week.
1 7 years ago (03-01-2018)

Consistently top notch customer service
4 7 years ago (17-05-2018)

Rcn sucks!!!!! I regret leaving my last cable company for rcn. My bill is always high and no one can seem to tell me why!!! Paying 300 a month for basic cable and internet no thanks!!!!
1 8 years ago (09-11-2017)

Is there an industry that people hate as much as cable companies? No fault of the people working here, but the whole setup makes you feel extremely unsecure. Customers park in the back next to the dump; while RCN employees park in the front. Who thought of that. The employees are behind thick glass and you pass them your equipment through a highly secure wall-cabinet. If it is so dangerous back here, why do you expose me?
1 9 years ago (24-01-2017)