Spectrum

I was quite impressed by the new location. At first I was a little overwhelmed by the new procedure of waiting in line. It's a far cry from the old way of taking a number and waiting for your number to be called. You now walk in and use a touchscreen to enter your name on. This definitely give you a sense of personalized service. A few things that would make it even better are sanitized wipes to clean the screen that everyone has touched, and more seating. They generally are busy so a few more cushioned benches would be wonderful. A water cooler might also be a nice addition due to the fact that it's always hot in there. Other than that, it's miles ahead of the old way.
4 7 years ago (26-04-2018)

One of the greatest household finance decisions I ever made was to cancel Charter Spectrum. $250 a month for boxes, fees, taxes and service. That’s $3k a year with a large chunk going towards mandatory equipment rental. I went with an antenna, Netflix, Hulu and DirecTV Now (streaming), I kept Charter’s $65 internet package and am still saving about $1,500 a year. The best part - tv watching has never been better. We can now watch whatever we want, whenever we want. Streaming and antenna combo puts cable to shame. The cable industry has been ripping off customers for decades and needs to go away - they will as more people switch to free antennas and right-priced streaming with better content based on consumer preferences.
2 7 years ago (14-05-2018)

TERRIBLE SERVICE, PHONE SERVICE IS NON-EXISTANT, AND THEY DIDNT EVEN KNOW THAT THEY OWNED TIME WARNER NOW SO THEY ARE IDIOTS TOO... DO NOT BUY
1 7 years ago (26-05-2018)

My internet loses connection every single day. I've replaced everything, but nothing works. I pay for 50MBPS, however; on most days, it'll dip to .88MBPS... I'd strongly discourage doing business with them. But when I call them my speeds always fly back up to 60 and like 10 minutes after the call, the speeds dip back down. This will only get worse now.
1 7 years ago (30-03-2018)

Any and all dealings with this company is excruciatingly painful. Waiting in person for help is torture. Since they insist on charging you to come to your house for an issue it becomes necessary to go there to return defective equipment.
1 7 years ago (03-05-2018)