Sears Appliance Repair

We received excellent help from the gentleman that came to fix our dishwasher and the advice he gave us on other warranties for other utilities in our house. He was excellent, very courteous and friendly and efficient. Thank you
5 11 years ago (20-01-2015)

Excellent service . The ice and water dispenser was stuck from time to time on our Kenmore Elite, on Dec 16 . The service man explained to us how the slashed sugary liquid interfered with the lever function then cleaned it, and with good result. 5 stars for the service and for the preventive advice from a very knowledgeable and well mannered gentleman. HVH
5 11 years ago (23-12-2014)

Update: I think it’s important to acknowledge that Sears was able to resolve this issue for me by refunding my money. While I am disappointed that these events happened, I do appreciate that Sears was accountable for their actions and made it right. 1) Rescheduling an October 18 appointment from 8am-12pm to 2pm-3pm without confirming with me 2) Telling my fiancé on October 18 that there is nothing that can be done about the inconvenience of the rescheduling (ie: at least providing an ETA) and that he should not leave the house - after he told them he needed to leave for the train station by 3pm and that time wouldn't work 3) The repair technician on October 18 asking where the dryer was (after having completed a repair on a washer/dryer combined unit), thereby demonstrating that he did not know what the appliance was that he was repairing 4) The repair technician installing a new hose improperly on October 18, rendering my washer/dryer unit, dishwasher, and sink useless 5) Being told at 4:50pm on November 8 that I was still on the service technician's route for a 12pm-5pm service window, and that Dispatch would call me with an ETA, then never being contacted. 6) Being told at approximately 6:30pm on November 8 after calling back a second time that my appointment needed to be rescheduled because I was "not home", when I had in fact not left my house all day long 7) Rescheduling my appointment for November 11, then being told at approximately 4:05pm on November 11 (almost an hour before my service window ended) that my appointment needed to be rescheduled because I "could not be reached", when I had no missed calls, no voicemails, nor had my doorbell been rung 8) Being placed on hold on November 11 at approximately 4:05pm for over 3 hours and 20 minutes, after asking to speak to a manager in order to resolve my situation 9) Receiving an automated telephone call at approximately 7:50pm on November 11 telling me it is very important that I reschedule my appointment, thereby confirming that Sears does in fact have my correct phone number
2 12 years ago (18-11-2013)

Painless & pleasant. Quick response, great customer service, fixed the problem, and clearly explained the process.
5 11 years ago (16-03-2015)

Big K- mart isn't it?
4 8 years ago (26-02-2017)