Spectrum

Probably one of the rudest, most unhelpful face-to-face contacts with customer service I have ever had. No smile, no "how can I help you" and almost no knowledge of how the pricing/billing system works. It's a wonder they have any customers left. This has certainly helped decide in favor of a different provider!!! I feel like one of the other reviewers - I wish I could leave zero stars!!!
1 7 years ago (08-05-2018)

Can I give 0 stars? Terrible service. If I only had to pay on the days it worked, it'd be a great deal. Oh and good luck with customer service haha. Save yourself the trouble and get a different provider
1 7 years ago (30-04-2018)

First off this is actually a HUGE ZERO STARS review today, (((0))). Their phone tech support is at best PATHETIC and backed with RUDE with USELESS phone tech reps who know almost nothing except what they read from the script on the computer screen. But then again when you pay below poverty level wages you got exactly what you paid for. Useless phone tech employees that waste the customers time. Hey trashy spectrum, why don't you just change your name back to TCI. Everybody remembers TCI from the 70s. They had LOUSY SERVICE, LOUSY QUALITY, and HIGH PRICES. Every time the people of Cheyenne wanted a better company for the service and DUMP TCI the local politicians would say we will give them, another chance. The service stayed bad, the equipment quality stayed bad, and the employee quality quality stayed bad back in the 70s. That is when ever their cable service actually worked. Much of the time we had outages. NO WAY spectrum, you are nothing more than TCI reborn IMO. A useless company with lousy phone tech support service and lousy equipment. You got what you paid for with your low ball payed phone tech support employees and trashy equipment. Spectrum, you need to be removed (((NOW))) and Cheyenne should allow a real cable company to come in who will replace the entire hardware system right down to the customers home. I think a VERY HIGH percentage of Cheyenne would agree with that.
1 7 years ago (28-05-2018)

Fast service. Appeared knowledgeable about my problem. Gave me written instructions which worked on first try.
4 7 years ago (10-05-2018)

Terrible connection. Don't get unless you want to lag during games and be unable to stream simple services like Netflix or Hulu. Generally you get what you pay for but in this case you get far worse. I spend all my time on 4G data since connection is THAT BAD. They call it "wifi" but it is anything but wifi.
1 7 years ago (04-04-2018)