Texas Family Fitness - West Plano

It's cheap. That's it's best selling point. I'm paying $9 a month for access to a pretty basic facility, and it's not worth more than that. Much of the equipment is worn out, or broken, but still operational enough to deal with it. The showers are a mess. Sometimes there's no hot water, or no soap. And today it was extremely bad. The shower area has had mud on the floor, lose bandages, and razor blades, pubic hairs stick to the wall since yesterday, and no one is bothering to clean it. I requested that someone service the showers, and the clerk argued with me. I asked him that I wasn't trying to cause trouble, but there's been 24 hours to clean it, and I think someone should attend to it. He said he'd get someone on it and then just stared at me. He didn't page anyone, or tell a manager or anything... He just stared at me. So, I've been waiting here in the locker room for someone to come clean it for the last 15 minutes, and no one has come. I just want to take my shower after my workout. But I wouldn't bathe a pig in this mess.
3 8 years ago (25-05-2018)

This gym is reasonably priced, has tons of equipment, group fitness classes, high quality trainers, great clientele, and everything is in good working order. I left a high tier gym and went to Texas Family Fitness and have zero regrets. If was open 24 hours it would be absolutely perfect.
4 8 years ago (29-05-2018)

Dont trust them on the personal trainer. I initially subscribed for 3 months. As the 3 months was ending they said they can renew for another 3 by paying lump sum, which I did. But they never stopped the auto payment and I was charged for the next 3 months. It was like paying double. When I called customer care, they did not even acknowledge it was a mistake on their part. Now even when I cancelled, they have still not stopped the auto payment for the monthly subscription. Just goes to show how irresponsible they are and they take advantage of people's forgetfulness. I recommend don't take a personal trainer.
1 8 years ago (30-05-2018)

Don’t trust them. Alejandro the manager called me around 2 months ago to tell me about a special they have. I was told I had to pay $40 to start and $10.81 per month. I just got charged $43. I called them to dispute the charges. I was told there was an annually fee of $43. I was never told about the annual fee. They refused to refund the charges. I cancelled my membership and will never go back again! #TexasFamilyFitness #WorseCustomerServiceEver
1 8 years ago (02-05-2018)

Rude Management!!!!! Alexandro was extremely rude to me. Front desk staff was polite but not anything special. Everyone working their is out of shape....Which shows me how little they care about themselves or representing there gym. Waste of time coming here. Do yourself a favor and avoid at all costs. This should not even be on your gyms to look at list...if I could give it a zero I would.
1 9 years ago (02-02-2018)