The UPS Store

So I was looking to save on an upcoming move. And UPS helped me save about 3X less than I would have with a quality mover. This site. Two people, Han and Jay were super friendly and worked through helping me manage a complex move. I changed my mind several times through the process regarding items to use, but they took it in stride. Not only did they help me pick up, but they also helped with the packing and repacking of the items. I think two things. One, Han should get a manager position and have maybe two employees working for her at any one time. Two, I think the company should sponsor Jay through her current IT schooling as part of a pathway program for logistic support with UPS. Jay and Han are great and I think they are under appreciated. They should be delivered lunch or breakfast at least once a week. Also, they should be given discounts for Lyft or parking passes to provide incentive for them since they deal with all manner of customers. Lastly, for goodness sake, please fix the air conditioning in this place, it is boiling in there.
5 7 years ago (04-05-2018)

I have received great services from here but only noticed about their terrible customer service after I was in trouble. Tuesday morning I spent over 30 min for a gentleman, who started working there recently, to figure out how to send my bridesmaid dress ro Canada! Finally with the helpf the agent on anothe counter, the slip was ready. I was paged from hospital so I was in rush to go back and I was on the phone with hospital when they put a paper in front of me to sign. They made me to Turned out the apt number was missing. Long story short; after 7 days the dress has not reeived yet. The horrible part is that their employer told me “I never trust anyone, you should have not signed the paper they put it in front of you”. Low class customer, so rude and so impolite to accept their fault. $30 is nothing, the courtesy for an apology would have made a huge difference.
1 7 years ago (21-05-2018)

Oner and employees don't believe in good service, if you have a problem with shipping through this store, don't expect the store oner or employees to help you, I never go back to this place.
1 7 years ago (05-06-2018)

This UPS store is managed and owned by Hahn. Hahn is the example of a hardworking, calm, doing it all the right way business owner. She is helpful, knowledgeable, and most importantly when you are in a bind, she is willing to help with a smile and proficiency. To all the one star reviews I say this: Wherever you go there may be a disgruntled or had a bad day kind of employee. The business owner when not there in such a business has no control over the employees mood. And yes, there may be one or two people who may not give you a smile. The truth is, I have been going there for years and in the end they ALL do all it takes to help you if you ask them for it. I saw many an impolite person address the employees there and that may explain some of the reactions from employees (they are human after all and respond to a warm and appreciative customer). I would never go anywhere else. HEY, try JP post office and then you may be grateful for Hahn and her business!!! Recently she moved a huge shipment for our family and never once did she not do it with a smile and confidence. the packages arrived safely and UPS helped carry all 25 boxes up three flights of stairs! She is accurate, helpful, and precise. Next time you have something important to ship or feeling dissatisfied with an employee don't dismiss this business, given it a chance and contact Hahn. The best service in the Boston area. I guarantee.
5 8 years ago (07-04-2017)

I went to this store wanting to send a package abroad. There were two people working and they didn't seem to care but it was late and they were going to send my package so I didn't say anything. After a few complications, I needed my package to be sent back to me. I went to the store explaining that they needed to notify DHL that my package needed to be back. They didn't give a single damn and told me that they would contact me when the package arrives. Now I'm dealing with deadlines and extra fee just because they refused to contact DHL. Do not use this store. The staff doesn't care at all.
1 7 years ago (12-10-2017)