Thornapple Apts

Stole my money. I applied for an apartment in May and never heard back. When I first applied they told me I’d hear back in a few days. I called back once or twice a week for three or four weeks and they told me that the property manager was dealing with some pressing issues with the city, so I tried to be patient. Eventually they stopped answering my phone calls or emails and I had to give up and apply elsewhere. I literally never heard from them again.

New Management and the maintenance is wonderful and professional. They take care of everything on time. Never had a problem. Very helpful and friendly. The neighborhood is very quiet and safe to live in. Affordable rent. The property is very clean and tidy. Great place to live in.

Just to clarify a little - most of these negative reviews were written under different management than we have now. I've lived here for four years and have no complaints. No, it's not perfect, but my unit is in good shape, my calls to maintenance are answered in a timely and polite manner, and the office staff is nice to nice people and civil to rude ones. I have no particular desire to move - I feel safe here and content. Update: Barb really was wonderful, Nina, the one that got the bad review for refusing to send maintenance, really was a little nuts with a very short fuse. Unfortunately, Barb isn't there any more and her replacement, Sherida, starts out rude and goes downhill from there.

Where do I begin with how unprofessional this apartment complex is. Vickie and Darrel Nelson are the on property management employed by a CSS management company out of Reynoldsburg. Many of the units have roaches. Getting repairs for my unit has been a hastle. There are other tenants who are having the same issues. When I first moved in they moved me into a roach infested unit. Eventually I agreed to be moved into another unit on property, the new unit had an even worse roach infestation, so much so that I couldnt live there my first 11 days and the roach problem has been a continuous issue for more than two months now. They hired a low budget exterminator to treat my apartment and so far they have come out to the property 5 or 6 times. There is still a roach problem. I had to open a civil complaint and place rent into escrow. Darrel has a long criminal history which includes multiple DUIs, Abduction, Domestic Violence, and Child Endangering out of Licking County Ohio. This is the worst apartment complex I have ever lived in. I would never recommend anyone to move into this place, ever!

Do NOT waiste your money here!!!! we are newly weds and this wouldve been our first place They took deposit from my husband without showing him the property .They never answer there phones there office is barely open .They took another week to show us the place and We saw few roaches in the property The lady manager acted as if she didnt know but she did .Do mind you the manager is always different or sometimes theres just no one their there schedule is new every time or its like they open when they want to .we were desperate so we called and called and called nobody picked up so we drove up there and there was lady there surprisingly cus again there their like once a week .We spoke on signing the lease we got scheduled to come on Monday and they Weren't even Open we called corporate they told us to come on wednesday Still not open .we havnt gotten our money back or nothing or even moved forward with this and we dont plan on it either Thornapple we want our money back you guys are just very unprofessional and just need to be shut down COMPLETEly

Darrel Nelson is a liver and dose not do his job right he steals off of people and dose not do his job right he has took punters of little girls and have made them uncomfortable this is not right he has made people scared for there life’s and made them never forget what has happen to them today I stand here and say this guy needs to be put off the rosters he has made people worry about there life’s and cost them to want to leave people have haves things done to them like a gun pulled on them my momther is with this man and I have saw things and just get him out of here

If there was a award for worst management in Ohio for a apartment complex this place would win year after year. Avoid at all costs. The management is dangerous to anyone who wants to live in peace.

Great place to live! Staff is amazing and super professional and nice!! Barbara in the main office does an amazing job running things.

Terrible Terrible rude manager. Refuse to fix heat in the middle of winter. Will talk crazy to you and call the police if you so much as raise your voice back. Take your money and treat you terrible

The maintenance guy looks and acts like he is in a biker gang. I asked him about his leather jacket that had a POW insignia on it and he said he wasnt in the military. He asked me if I did pills cause he had some for sale. Weird experience.