Touchstone Health Services - Avondale Center

VERY Helpful and compassionate staff. Clean, professional & comforting atmosphere. Thank you ALL for what you do.
5 7 years ago (02-11-2017)

Today was the first time I had a provider's office tell me there is 15 minute appointment available today only to tell me that my son needs a 30 minute appointment & cant be seen for over a month. To an office he's been to already. But because his previous providers have since left (revolving door providers here, nothing new) he can't be seen since a new provider needs that 15 extra minutes to type up an rx that he needs daily and is now out of. There's no counseling actually provided. Just rushed appointments of them telling you what rx they think your child should be on. Be prepared for unprofessional attitudes and misguided opinions if you, the parent, dare have one on what you think is best for your own child - even out of experience. Kristy Groupe, was a BULLY when it came to us refusing a certain rx for my son. We didn't want this rx based on previous experience with side effects. Out of all the frustrations I've experienced as a parent of someone with a mental health disability, none are so frustrating as the lack of empathy & misinformed "professionals" that have handled my sons "care". Someone like me needs to speak up. I feel the brunt of the mental health frustrations that are plaguing every community (whether you see it or not). And it starts here at base zero having to work with these individuals that lack empathy & play by their own rules. Meanwhile your life could get turned upside down over 15 minutes. Here come the heart palpitations, anxiety, phone calls, waiting and expected "no" of being caught up in the mental health ping pong game of who's managing what while you wait for an appointment. 2 stars because our case manager/clinical liaison has been wonderful to us always & responds to needs in timely manner. X posting.
2 7 years ago (25-09-2017)