U-Haul Moving & Storage at North Division

For one, they didn't have the uhual I reserved. When I went to pick it up, all they said was already reserved. Had to do a couple extra trips in total of putting 5 miles. My move was down the street from where I moved. So I get my charge for what I used, plus the insurance. That's fine, but the fact that I get charge $31 For apparently 25 miles, and on my receipt that charge was for another truck!? They couldn't be on top of their reservations, not even on their customer service. Went into one of their location asking for supervisor, guy hesitated to get one. Finally someone close to it came. None which had name badges. Wouldn't recommend this place unless you like crappy service, and wrongfully charge. They want you to take photos of everything when it's their job to have it down on paper.
1 7 years ago (05-02-2018)

Jakob is super helpful and positive location was professional and had clean restrooms they even helped with trying my rig ready to pull a trailer installing a new plug for trailer lights thank you jakob
5 7 years ago (17-01-2018)

The manager at this location is awful. I made sure I could come back to pick up the truck after hours and I was assured this would not be a problem as long as I had the truck back before they open the following morning. I come back to get it, and its blocked in. I was on a very tight schedule and this caused me a huge problem by not being able to clear out my rental on time. I call customer service they tell me there are unable to get a hold of the manager and that I needed to come back when they open the next morning. When I show up I am greeted by a worker that said sorry but the boss is late this morning and I'm not authorized to do anything with the trucks. He ends up coming in nearly 40 min late without apologizing or attempting in anyway what so ever to make things right, but simply says it was my fault coming back after hours to get it.
1 7 years ago (01-11-2017)

Places in joke made a reservation 15 minutes later showed up nothing's there what is the point of doing all that if they're not going to save what you're after
1 7 years ago (28-02-2018)

I ordered a larger truck but was down graded due to availability. Customer service was great on the front end... Sarah was friendly & helpful during the Saturday am chaos. I returned the truck after hours... Credit Card on file... end of rental! Nope... The frustrating part was... 5 days later I received an email threatening to send me to collection if I do not pay the balance on my rental. "If payment is not made, your account may be sent to a collection agency or attorney who will secure payment" No call.... Just a sh*tty email. Great Customer service on the back end!
2 7 years ago (29-08-2017)