U-Haul Moving & Storage of Pasco

They don't even deserve one star. Always have to ask them to move their equipment out from i frontof our unit so that we have access. They start calling you on the day that fees are due, don't even give you a chance to pay before they are hounding you, and then when you do pay on time they still lock your unit. Every time we come in there is always someone questioning charges on their billing statement. I do NOT recommend this place to anyone!
1 9 years ago (03-02-2018)

My husband and I ordered a UBOX so we can make our moving back to Florida much easier or so we thought. From the very beginning there was a lack of communication between this office their employees and their corporate office. The kid that started our order didn’t know what he was doing. We requested over and over that when our box get to Florida please make sure it gets to a location that will deliver it to our house. After my box arrived in Florida we called and they informed us their location Do Not Deliver! I called this Uhal and spoke to the manager , I told him I specifically asked and confirm that my box be delivered to a location that can deliver to my home and this did not happen. He said he will call me or my husband back. 4 days later no call back! Today we hired a company to pick up our box at the Uhal location that cannot deliver my box to my home. I gave you a 2 Stars for the shipping, your customer service DO NOT DESERVE ANY!!
2 9 years ago (05-02-2018)

Do not rent from this location. worst customer service. I reserved a 6x12 trailer with ramp. When I got there they did not have the trailer with ramp I reserved and I was told it was the trailer without ramp I reserved. Had to show the online check in that it had a ramp. Then it became oh that one came back broke so we just have the one without. Decided to rent the one without the ramp and I had to hook it to my truck myself. If I wasn't moving and in a pitch I would had not rented from them.
1 9 years ago (02-07-2017)

My son a law went to rent a trailer and found that his lighting connector was not working. Then they told him that they had replaced it and it still didn't work. They said he had a wiring issue with his truck. So, he bought it to me to check out and it was quite obvious that they had not swapped out connector since it had old 30 electrical tape still all around the wires and there were no other connectors. The only issue was some corrosion and a missing pin. We got a new connector and wired it up and it worked just fine. I really don't know why they would say that they had done something that they had not and lead you astray. In my book that is dishonest.
1 9 years ago (06-07-2017)

Have rented both trailers and uboxes here several times. Chris is the only employee who seems knowledgeable. Service is usually slow but prices are good.
3 9 years ago (07-09-2017)