U-Haul Moving & Storage of Spanaway

C.J. & Glen - thanks for the kindness, courtesy, hard work, dedication & professionalism that you displayed to my boyfriend & I yesterday. Uhaul Spanaway is the best!
5 7 years ago (28-05-2018)

Avoid this place, they don't stand behind the paperwork you sign. They leave you high and dry scrambling at the worst possible time. I needed a truck and storage unit and went to UHaul because it was close to my apartment. The lady showed me a unit that I wanted to rent. Back at the computer she reserved the truck and unit and gave me all the paperwork with no money up front which was great because I was moving and on a tight budget. I passed up Public Storage with a great tall 10x10 and fullsize roll up door on Orchard St in Tacoma because their price was $99 per month and Uhaul was about $10 less. So of course I would go with Uhaul saving $10. I return two weeks later and fortunately the truck was available but the unit had been rented!! The lady looking into the problem couldn't say for sure what happened but "her best guess" was a rep at the customer center probably rented out the unit. She said the Customer Center can override a hold placed by a local store. I couldn't believe what I was hearing and was truly appalled. She showed me a couple other units but they were nowhere near big enough. Now here I am on moving day without storage and the help of my dad who drove 2 hours to help me. I'm scrambling to find a place and PS that I had went to didn't have any 10x10's nor did any other PS nearby. That's how I ended up at the one off 96th street. It's an outside unit, started out paying more than I would have at the other PS and the unit only has a man door. The smaller man door makes it harder to get furniture in and takes longer to unload a moving truck through the small door. Uhaul's mistake ended up costing me money by missing a great unit at PS and paying more at a different PS location.
1 7 years ago (25-05-2018)

The staff is great very helpful and they have great customer service.... But there is lots of crackheads inside and outside, there is a few homeless people that live in the storage area or the parking area not really a safe environment they are friendly but really awkward. One thing you notice is once you step into the "locked facility" is people are storing stuff in the hallways like LOTS of stuff kinda gross and some people are bringing their animals into the facility.. just gonna say be careful and cautious
2 8 years ago (07-12-2017)

The phone reservations specialist was super friendly. My van was clean and well reserved for me.
4 8 years ago (21-09-2017)

Amazing service and friendly staff. Great bunch of people. Especially Glen. He is awesome.
5 8 years ago (16-09-2017)