U-Haul Moving & Storage of Olympia

Horrible customer service on the phone and at the store. told me they had it in stock went to go get it they said oh you talked to the call center. We will have to order that, i said no i called the store an told them i was on the way to pick it up. got to the store waited 10 min to be acknowledged to be told it had to be ordered.
1 7 years ago (23-05-2018)

If I could give a lower score, I very much would. I went by this location yesterday to reserve a van for a few hours today. Yesterday, I was treated as to be expected. Today, I walked in to pick up my van, and the young man who helped me, was not only RUDE, but condescending as well. As I went to inspect the van, for dings, scratches, etc... I saw what I believe to be dried blood. It covered the entire van floor, and had dripped down on to the sides and steps of the van. It also had a fool smell. I told both customer service agents inside. They both said, that was strange, because it's a new van. The young man who was helping me said, they don't ding or charge customers for strange smells. I complained again about the blood, he kept saying it wasn't blood, that he couldn't smell the smell I was referring to, but admitted he had a cold, but again, they don't charge customers for returning their vehicles with bad odors. Not to worry about it because they have a black rubber mat to cover the stain in the van. I asked for another vehicle, but he insisted they didn't have another one for rent, and if I cancelled now, I would be charged. Since I had people waiting on me to move this new bed, I took the van. The people helping me move the bed, made several comments on if this van was used for a mass murder or hunting. I told them what the young man had said, and they said, they also believed it to be blood. Two of them followed me back to return the van. The woman who assisted in moving the bed asked the young man who helped me earlier why they would rent this out with out cleaning the back of the van, and getting the blood out. The young man had said, again, it wasn't blood. He's had vans come back that had been used for hunting, he has seen blood, and this was something else, that just looked like blood. Never apologizing for renting me a vehicle in that condition, or asking if he could rent me something else, since I was in a bind to get my new mattress picked up. Since there was no one with authority there for me to talk with, I am posting this to warn people about the conditions of their vehicles and their rude customer service.
1 8 years ago (06-10-2017)

Reserved a truck, went to get it and the brakes had an issue. Went to get another, and they couldn't get one. Told if I wantes a much smaller one that I had to pay now or risk losing it. I was told I had to drive 60 miles out of my way, zero miles comped, to get thw smaller truck. Counter people were very rude and had an indifferent attitude about my move being offset by an entire day. I will never use this uhaul again.
1 7 years ago (21-04-2018)

If I could give 0 stars I would have. This nightmare began when we called to see if they would deliver the U-Containers to your area. The first lady told us yes, for $70 they would pick up and deliver 3 Containers. We've used this service before and knew this wasn't correct so we stopped in to get a paper quote from someone. That lady told us yes they could deliver to your area, only to find out they couldn't. No other moving service like PODS would work with us due to your location so we decided to rent a truck and load the Containers at the facility. When we arrived for the truck the guy who helped us couldn't have been more obvious he hates his job, rolling his eyes at us because he couldn't find out reservation despite us having the confirmation number, not giving us the correct lot for your truck, and didn't explain any paperwork. We planned on loading the containers on Sunday, this was reserved weeks in advance with no issues. They called us 20 minutes before out reservation to tell us they didn't have a forklift driver and we would have to load Monday, I told them that wouldn't work because we were leaving at 6AM Monday. In a matter of 5 minutes when we arrived they magically found a driver and he had 2 of the 3 Containers ready for us (so they obviously had a driver on site). We went to go load the Containers and one was lag bolted shut and the other one didn't even have the latch to secure it and had 'Do Not Ship' written all over it. It took them 20 minutes to replace the two Containers. We finished loading and went to go let them know they could move the Containers because we were done. The lady told me they don't usually let people load on the weekends (BS) so they would deal with the Containers Monday when her manager got in. We had to tell them we're paying for secure storage and on the side of the building along the road is not secure, we waited for about 30 minutes for the forklift driver to move the Containers. Due to the unprofessionalism of the store from start to finish we filed a complaint with corporate and were told that within 48 hours the manager would call us, a week went by no phone call (big shocker). When I finally got a manager he told me I had to retell the entire scenario, after I was done he said 'What do you want me to do to fix it'. I explained a partial refund would be nice and to talk to his employees about being more professional and knowing policies (we already know he won't but no one should have this much added stress to moving). He said he would give a small refhnd, that was a week ago, still no refund (no shocker). Just called and the lady said he will give us a call, we already know he won't and we will have to go back to corporate again. We've used Uhaul before both trucks and Containers and have never ever had such horrible customer service or experience. I would avoid this location, they're not all like this but this one shouldn't even be open. We're just thankful once we get the refund we will never have to deal with any of these people again.
1 7 years ago (13-03-2018)

Uhaul changed the appointment from a Tuesday to a Thrusday because of parts so when I arrived they could not install the hitch on that Tuesday. I had already made arrangements to pick up a trailer that evening. I ended up re-scheduling for the next week and spending a extra $140 to rent the truck. Their install time was over 4hrs causing us to miss a doctor's appointment for my wife. Review update. Last week I had my Trailer Hitch put in by U-Haul. Well I could not find the wiring plug for the lights anywhere. Today I went to U-haul and found out that they place the harness inside the vehicle of SUV's and not near the hitch. The service person proceeded to open the back of my jeep, open a panel that I would never opened unless I had a electrical problem and pulled out this cord. Then she tells me that you just close the hatch on it. I am then told that is the way they do it now. I tell her that is the stupid way to do it. Maybe I am as little old fashion or maybe I just see a problem with a cord being shut in a access hatch then a hatch back door to be attached to a overland trailer on a trail rated Jeep instead of placing the connector on the hitch frame where it belongs. I am pretty sure the wiring is going to rub on the door frames causing a shorting hazard and also wear the weather striping on the door. Poor work U-haul. I should of done like I normally would do on one of my new vehicles and just installed it myself the right way.
1 7 years ago (28-03-2018)