U-Haul Moving & Storage of Parkland

If you are black do not go to this Uhaul. I will find out if it is privately owned also. I go to this place a lot and not once has one of the people in there spoke. Today I went there and the the guy was not even inside and I know he saw me walk up. I had to go outside and call out to find someone and when he finally showed up he was mumbling something. If you are of any kind of minority do not go to this place. These people probably just tested me to see if I would steal. He was probably around the corner with the phone waiting for me to walk out with something. Why would you let someone wonder around in your store while you are not anywhere to be seen?
1 7 years ago (20-04-2018)

Do NOT waste your time doing business with this U-Haul location. I can deal with honest mistakes but not with individuals who compromise their integrity. In an attempt to track down my u-boxes, the employees at this location were extremely condescending, lacked any customer service ability, and lied to me and a corporate u-haul manager while we were tracking down my crates. If you want a job done right, do yourself a favor and visit Tyler at the 12th and L location.
1 7 years ago (26-03-2018)

Showed up on 12/27/2017 to get 1 - 5 gallon bottle of propane filled at 6:43pm for my camper that was empty & needed that night. The 2 young men said "sorry we're closed." I said, "aren't you open for another 15 minutes?" He said "it depends on supply & demand." I told him I needed it that night for heat. He said "sorry, we're closed." I left & found a nice man at a gas station to help me. I'll never give my business to this Uhaul again!!!!! 😠👎
1 7 years ago (30-12-2017)

Very very poor customer service. The lady I dealt with mostly was friendly enough but the gentlemen there (I wish I remembered his name) was incredibly rude to every customer. He had an additude that he was superior than his idiot customers. He mumbles and then when he has to repeat himself he yells what he just said in a very rude manner. How dare we not hear what he said? I watched him yell at an old man who didn't understand the line situation and the fact that he wasn't going to be helping customers at his station. I've rented several different trucks here and they just don't seem well maintained. I understand they get a lot of use and abuse but little things like tire pressure warning lights are completely ignored. They tried to charge me for 400 miles when I went 9 miles because the van they rented to me in the system was different than the one they gave me the keys for. If I wasn't able to see the screen and notice the different equipement number, I'm not sure I would have got it fixed. Also I had to do my own damage report and walk around the van because they were too busy. I've rented Uhauls for a long time and that was a first.
1 7 years ago (11-01-2018)

The guy attending was extremely rude and arrogant. Since I had never re filled a propane tank before I made the mistake of bringing it inside the store and he chewed me up for that in a very arrogant manner. When I confronted him about his rudeness he said to me “if you think I’m being rude you can take your business somewhere else and he just walked away”. This place has horrible customer service skills. If your employee is a hot head you should never put him in front of customers. This was my first and last time to ever do business there. I would never recommend this place anyone.
1 8 years ago (18-12-2017)