U-Haul Moving & Storage of Federal Way

The worst experience ever. Run by children with zero supervision. Called ahead to make reservations. Still no rental in my hands. They have no idea how to do the job so if your move is important to you, use a different service. Uhaul does not care one iota abkut it's customers.
1 7 years ago (12-05-2018)

We have a unit with them and over the past year we have had nothing but problems. First issue was that they wouldn't help us attach a trailer to our car that we rented from them. Second issue, I went to get stuff from our unit and water had been leaking into our unit from the ceiling for a while. A lot of my stuff was ruined and then I had to move all my stuff to a new unit with no help. Their insurance company is a joke as well. They won't refund anything without the original receipts. Then today I grabbed the wrong lock key and didn't want to drive home to grab it so I went to the office to ask them to cut the lock and to buy a new one and I was told only a locksmith can cut the lock. Total bull. I had to reload everything into my car. We are switching companies because this place is a joke.
1 7 years ago (10-02-2018)

Rented trailer from Seatac location (20024 Intl Blvd) and was asked if I would be willing to return trailer after use to Federal way location (35205 Enchanted Pkwy). The Seatac rep actually said “you will be doing us a huge favor by returning trailer to Federal Way location as this trailer really belongs at that facility”. I agreed as I was actually moving items from Des Moines to Federal Way and figured it was a win-win. Big mistake! After use, I attempt to return trailer to Federal Way location as agreed and that is when the nightmare started. Went inside and stood in line to be helped. I finally get to counter and the rep says “all returns are handled outside”. Ok fine, I go outside and flag someone down to help with return. The rep started return process but was unable to locate my contract because trailer was originally rented in Seatac. Rep then says “sorry I can’t help you, you will have to go inside to return”. At this point my blood pressure is slowly elevating, but I kept my cool and returned inside to speak with the original rep that sent me outside to begin with. Rep asked to see my contract and says “this is not a one-way rental contract and if you want to return trailer here we will charge you a $200 drop off fee; if you don’t want to pay $200 drop off fee, then you will need to return trailer to Seatac location”. I explained what I was told from the Seatac location and asked that she call Seatac location to confirm. Rep refused to call. At this point my blood pressure went from 0-100 real quick! I pulled my phone out and called the location myself. After being transferred around I finally reached a very helpful reservations agent. I explain the whole situation again and the reservation agent asked to speak with store rep. I handed my phone to her and miraculous the whole situation got resolved. Rep processed trailer return and handed me receipt. Rep was not apologetic about misunderstanding and simply sent me on my way without a good-bye, thanks for using U-Haul please rent again, nothing! The lack of unprofessionalism/rudeness is unbelievable. If I ever use U-Haul again (and that is a big IF) I will never set foot back at the Federal Way location.
1 7 years ago (01-04-2018)

This is the worst place I've ever been to make a rental! When I enter the location and I approached the front desk the employee didn't even greet me or even ask the normal "how can I help you" question ...I had to ask her sarcastictlly ma'am are you ready? if she can't even greet customers she shouldn't be working there or they should give proper training to their employees. Then They didn't wanna rent us what we needed just because my mom didn't have a credit card so I told them that we can use mine, but they refused to help us saying that the credit card didn't match with the driver license!!! What the hell?? so if my mom doesn't have a credit card we can't rent anything from this freaking place? Pathetic!!!! I'm never coming back to this awful U-haul. THE WORST EXPERIENCE!!!
1 7 years ago (14-12-2017)

I like this place is easy to get into. The people who work there are very knowledgeable about their products. There's storage is inside which I really like. You need a card to be able to access the storage unit very safe. But Saturday's or packed so if you don't reserve a truck you're SOL
4 7 years ago (09-09-2017)