U-Haul Moving & Storage of Horsham

Rented a trailer from the Horsham PA location for one days use. We couldn't safely use the trailer and had to return it because the faulty wiring harness blew the trailer tow lights fuse. This was confirmed by a ford tech next door to this uhaul. So we returned the trailer and the employees and manager tried to trouble shoot. But of course it's "not" there equipment that is bad, it's my trucks fault. When I first noticed the lights not working I took the trailer to the nearest location to me at the time in colmar pa. The employee there and an employee in Horsham both stated that the wiring harnesses wires were exposed and looked bad. So we left it there with the MANAGER at Horsham location and went about our business as we were already running very late. Within the hour we went back with our own trailer and removed everything from the faulty trailer. 2 days later we were charged for 2 days rental, not one. This isn't the first time they've done this. Last time we were over charged by 300+ and it took them 2 weeks to refund that money. Once again we called the store twice in two days and left messages, but never were called back. We called the corporate number and they said they would refund our charge and reimburse us for the fuse we had to buy as a result of the trailers wiring harness. They also stated the district manager would contact us within 3 days. Instead, today I get a call from the stores assistant manager. She tells me she can not return the money for the day I could not use the trailer because it was store policy. She also tells me that she has to check with her employee that opened to see if he did his job by checking the lot. If he says he did his job she can't refund me for the second day that "I claim" to not have had the trailer. I am beyond insulted that that she implied that I was lying about not having the trailer. I asked her to check her cameras and she said she couldn't do that, someone else would have to do it and it would take a long time. Will clearly never be going back here. I just wonder how many people are paying for extra days because their employees are not doing their job. I am sure I am not the only one being overcharged!!
1 8 years ago (14-09-2017)

Good team at this location. Very friendly and easy to deal with especially for truck rentals. This is also a great place to get boxes and other packing supplies.
5 8 years ago (04-07-2017)

Good guys. Very helpful
4 8 years ago (20-08-2017)

I gave them a 1 because this was not totally the fault of the store. I called to get some work done on my hitch. They said come over now. I dropped everything and went over to the store. They told me they couldn't work on it for 9 days. And would not even consider taking care of a 30 minute job. Customer service was terrible. Don't go to this location.
1 9 years ago (07-06-2016)

Poor service. Lack the ability to want to help you. I called ahead time. They said what I needed was available. Showed up. Then they started to clain it was resereved. Barely wanted to help find another place that had what I wanted. Save your money and aggrevation and go somewhere else.
1 8 years ago (04-03-2017)