U-Haul Moving & Storage of Philadelphia

I made my reservation a month in advance. I arrived 1 hour early and there was not a van available which I understand because I was early. Instead of ensuring that a van was available when I came back they gave their only available van away to a customer who walked up and made a reservation. I ended up having my reservation moved to the location in South Philly which was miles out of my way (that I had to pay for in milage and in gas). If they knew they probably wouldn't have a van or truck to give me when I returned at 4 why didn't they just transfer my reservation when I initially arrived at 3? I ended up getting the van an hour after my reservation time from the location in South Philly and I had to drive from South to North Philly in the middle of rush hour (more gas for me to pay for). I don't blame the associates I blame management. Management was aware of the situation at 3 and did nothing. I never even saw management, the associate had to call a manager on their cell phone.
1 7 years ago (05-06-2018)

Very clean storage units and reasonably priced. They don't charge any extra administrative fees like most storage places. Online payment processing is easy. The staff were friendly and helpful. The 24/7 access is great.
5 7 years ago (22-03-2018)

Always a pleasure dealing with this company. Very smooth integration and operations. Nice people on top of that for the most part too.
5 7 years ago (31-03-2018)

Dumpy truck, kept making noises and screeching. Staff memebrr didn't tell us prior to buying a padlock for the back of the truck that they supplied them for us. He offered to open it for us before we knew there was one on the back of the truck .. So we couldn't return it. Also we reserved for 10 hours but on day of service they cut it back 4 hours which was a real damper and made it a rush of a day trying to finish moving 4 hours earlier than what was planned. All in all, expensive and just not worth the money for the experience.
2 7 years ago (14-04-2018)

Process was smooth. Leaving your car while renting a truck is difficult at this location due to limited parking space around it. I recommend having someone else drop you off here.
5 8 years ago (01-11-2017)