U-Haul Moving & Storage of Port Townsend

I'm adding to this review and changing the stars from 1 to 4 - The store manager Ted has been great in getting a new bike rack and will take the old one back and have the new one installed at the U-Haul location so we know it is all working correctly. - We are going to add a hitch to our Mini Cooper which they are going to install for us and add the bike rack to that -- once that is done I'm sure that I'll be able to up to 5 stars and share my great experience with this store and remove the negative comments below -- if you read this Ted .... Thank you for the great service :-) ------------------------------------------------------------------------------------------------------- We recently bought a bike rack from this location. Today when I went to put the bike rack together noticed that after taking the outer packaging off that boxes looked damaged, then saw that zip ties had already been cut... So it was a returned product that was repacked and sold to us as new .. I know this is common practice in some cases so proceeded to do the installation . Came to find out that key parts are damaged and will not go together. . This would be why it was returned.... We will now be returning the unit as well and hope we either get a working unit or our money back .. This Uhaul is 50± minutes drive away so needless to say it's going to be a right royal pain.... They should not have repackaged a faulty returned product and resold it to customers ... Just not good form at all ..
4 8 years ago (19-05-2018)

I've rented trucks here before and in-person service was great. Unfortunately getting even a simple question answered over the phone gets you an out of area person and long, long hold times.
2 8 years ago (26-03-2018)

Very amiable customer service provided by Kate who took multiple calls/inquiries from me before arriving, then checked me in, installed the trailer and got me out the door plus some well suggested packing supplies. Not often I feel compelled to review a location such as U-Haul (rather than a restaurant or attraction), but the service with a smile made this particular visit stand out amongst the many other U-Haul interactions I've had in the past. To top it all, this location couldn't be more apparent to the passer by, making navigation to and from simply a breeze! Thank you! Best, ~S
5 9 years ago (26-03-2017)

Excellent service....phenomenal people work here and on the 800 line....every once in a great while you come across a company that really gets customer service perfect, this u haul location is one of them....thank you Ted and everyone else. you really won my business forever.
5 9 years ago (05-09-2017)

Drove out of way for propane which they do not have.
2 8 years ago (14-03-2018)