U-Haul of Everett

The last three times I have reserved a truck or trailer at this place, I have arrived there to be informed that it is not available or that we have to travel who knows how many miles to go get the what we originally reserved or not even what we reserved. I think the service there is extremely lacking to put it lightly. We will not be using their services anymore. Reserving something a week in advance is supposed to mean that you have it there whenever we need it because we reserve it a week in advance not they're chasing it all over Western Washington to get a truck that we it's too big for what we need. Where to go to Lake Stevens to pick up our truck and we had to go to Lynnwood to pick up our trailer. Both were supposed to be at the Everett site.
1 7 years ago (03-02-2018)

Garrett was especially helpful and very kind to his staff. I bought all of my moving supplies and they even helped me get them in the car. I will definitely come back! -Lana
5 7 years ago (20-10-2017)

Very good customer service! But they say on there pickup trucks $19.95 a day but where they get you is it's $1.00 a mile. When you purchase the insurance It's $10.00 which isn't bad but they don't disclose it's $10.00 per day. You also have to make sure the gas full. Good place but way more expensive then advertise.
3 8 years ago (15-05-2017)

It's a bit of miss and hit, but more of hits. If you are unlucky and this is entirely the fault of corporate, you may get more than you need. And like all uhaul locations, the mileage charge is not really explained well intentionally to cost you more money. Would still recommend because of great staff
4 7 years ago (29-08-2017)

Only one customer service person at desk. I waited for about 45 min in a line with 20+ people. I never received my reservation of a van, because 1. The reservation people sent me to the wrong U-Haul store and 2. The correct store was closed that day anyway. The person working chased after me as I was leaving explaining that they might have a van afterall...so I go back inside only to wait in line again. I wasted 2 hours of my time driving around and waiting in line for nothing. It would benefit this u-Haul location to have at least 3 people working the front when the month is ending/beginning.
3 8 years ago (03-07-2017)