U-Haul Moving & Storage of Terre Haute

Do not use this location. I dropped off my rental on time and they charged me an extra $90 saying it was a day late. I only rent for one day and returned it the next day ahead of my scheduled time. They billed me without even notifying me or getting my authorization! I called to point out their mistake and they wouldn't answer the phone. The central office said they couldn't do anything and that I would have to contact this location. They said they would have them call me within 48 hours. It's now been 5 days and I still haven't heard anything. They still won't answer their phones and uhaul still says they can't help. Avoid the hassle and go somewhere else.
1 8 years ago (25-05-2018)

Staff are nice, but long wait. Seems they could use another person helping as 1 recent visit was over 30 minutes in line to reserve a truck and a few days later, pick up took almost an hour after waiting in line again. My drop off at another location about an hour away from Terre Haute took about 2 minutes in comparison, literal curbside service and off you go. Truck was nice and new, no complaints other than wait times.
3 9 years ago (05-11-2017)

They were next to impossible to get in contact with. I couldn't get in contact with them to cancel my storage unit, resulting in me getting charged for an extra month. The payment process was not good either. The unit itself was indoors and climate controlled which was nice. It seemed very secure. Pain in the butt to get in contact with though. No one is ever in the store front and they do not pick up the phone.
2 9 years ago (13-09-2017)

Good service, good selection. Well kept and regularly cleaned. Couldn't be happier
4 9 years ago (05-10-2017)

Prepaid for hitch install at 11:30 am. Told to come back at 3:00, still waiting. Worst experience I ever had. Will never go back to this place. Most likely any other. Service was awful , unorganized, 1 man band. Go anywhere but here or uhaul. Big-O tire is better and on time.
1 9 years ago (30-05-2017)