U-Haul of Laurel

Horrible customer service. -_- They have ZERO customer parking. I parked my car in a different spot since all the marked spots said “15min parking.” I was then told by the customer service rep to move my car to one of those spaces while I rented the truck. I asked if it would be fine there as I was returning the truck after closing. His response was “Yea, it’ll be fine as long as it’s in that spot.” I came back to my car being blocked in and barely able to park the u-haul on the lot. After being blocked in overnight and having to return in the morning to pick up my car, I inquired about why I wasn’t informed that there was a possibility of being blocked in by u-haul vehicles that would be returned after hours. I was told “That’s just not something we don’t tell our customers....we probably should, but we just don’t” with the most indifferent attitude I have ever heard or seen from a MANAGER. This same phrase was repeated several times by the same manager when I filed a complaint with corporate. The issue is STILL unresolved because she refuses to provide me with a contact of a higher up because according to her, she’s her own boss and no one is above her. 🙄
1 7 years ago (04-05-2018)

Store is well stocked and they have what you need but be prepared to not be able to park anywhere and wait in line forever. Poor customer service.
1 7 years ago (24-04-2018)

Went to purchase some things for moving and the lady that was working went above and beyond to make sure I got everything I needed and helped me find it.didnt get a name but she had short ish hair and the only woman I've seen at this location.
5 7 years ago (28-03-2018)

Debbie and I rented a 24 footer....went well, the folks here where very helpful and when i had to call to extend the rental, they gave me the extra 13 hours for NO Charge....can't get that everywhere! Thank you Kim and the fella's there in Laurel and the folks on the phone...class act to rent from!!
5 7 years ago (07-02-2018)

Went there with a buddy to pick up a rental truck he had scheduled about a month ago. There were no less then 30 people in line waiting to either drop off or pick up vehicles. The line of cars extended out of the parking lot and on to Route 1. Meanwhile they had one person behind the counter bringing people up. While I recognize this was the height of the back-to-school season, that's no excuse for not having extra staff in what you know is going to be a busy season. After standing in line for a half hour and not moving an inch, we cancel our reservation over the phone with the U-Haul corporate office and made alternate plans.
1 8 years ago (16-09-2017)