Budget Truck Rental

DO NOT RENT FROM HERE, YOU WILL BE BURNED, I PROMISE! I normally never go out of my way to write a bad review, but this deserves it. Confirmed my truck online, showed up and he said "I don't have your truck." Guy was a total jerk. Said I shouldn't have moved at the end of the month because everyone else moves then and that its my fault for not knowing that... My fault that I bought and paid for a truck online and then show up to get it and then its not there? The bigger problem is that because they didn't provide me with a truck, I couldn't get one and have to change my flight out because I have to move a week later because of this jerk. THEY WILL MESS UP YOUR MOVING PLANS, I PROMISE! DO NOT RENT. YOU WILL BE BURNED!!!!!!!
1 9 years ago (29-03-2018)

Not worth it! The employees are racist!
1 9 years ago (25-02-2018)

I rarely post reviews but this was genuinely one of the worst customer experiences I have ever had. I rented a truck and was able to return it on the same day. When I drove up to the office the door was open, the lights were on and the owner was at the desk. I was thrilled to be able to hand back the keys in person but he told me that the office was closed. When I pointed out that everything about the office suggested it was still open he flatly refused to help me, told me he only stayed open late to help his friends and not regular customers, and then told me to put everything in the drop box and left me standing alone in the office while he wandered off. Everything about this guy was belligerent and rude. What could have been a pleasant one minute interaction turned into a terrible experience. I've sent a complaint to the customer service email at Budget and will pay the few extra dollars next time to have a good experience at a legitimate business that cares about treating their customers well.
1 10 years ago (23-08-2016)

Worst experience ever. Dirty location. Awful human named Charles will be rude to you. Trucks are unsafe. Location has not been cleaned in 20 years. Spend a few extra $ and use U-Haul.
1 10 years ago (27-12-2016)

Reserved a truck two weeks ago. Then an hour before I'm supposed to pick it up, they called me the truck is not available. Considering they already took my money, it's very unprofessional and rude. I'm never using Budget again and telling all my networks to avoid it and go to Uhaul.
1 10 years ago (23-07-2016)