United States Postal Service

This post office is far below average. There are only a few agents there that really know what they are doing. It took me over two years to get a key for my mailbox in my small subdivision. I was told multiple times that, in order to prove residence, I would have to bring in my MORTGAGE DOCUMENTS! This went on for almost 2 years, dealing with various postal agent and supervisory staff- up to and including the local (89015) Postmaster. It took a call to Washington DC to get things moving...I got my key in one day and for no charge. At the same time, I got my passport (and passport card) renewed there and it was a positive experience. The Asian gentleman who assisted me knew his job and was courteous, fast and efficient.
2 7 years ago (30-12-2017)

They lose packages and act like it’s a problem for you to call about it. When you call for pretty much anything you are bound to talk to one of two females both of which are extremely unpleasant to speak to. They don’t follow up as they say- in addition they put you on hold a lot of times for extended periods of time and forget about you. They need to transfer these people to another location where people that expect less than satisfactory customer service are okay with it. It’s almost worth paying more to ship your package with a carrier like ups or fed ex when having to deal with people like this - it’s no wonder they want to replace all these types of people with computers. No attitude less help. No monthly reasons to get even more grumpy.
2 7 years ago (08-03-2018)

I would rate it -5 the worst post office in the USA as I lived in many states and this one has every day 2 people serving at the counter ustomets who have to wait for a long time . Not sure why no one looks in to it and do something about it ! Looks like 50 managers and 2 employees plus the person who has been delivering in Marlberry place needs to learn English although he is an American . It happens many times that our mail gets to go to other mail boxes what a mess with all the complaints nothing has been done .
1 7 years ago (28-05-2018)

I wish the manager actually read these reviews. The employees are nice enough here, but way way too slow or understaffed. They need to fix this now.
1 7 years ago (04-05-2018)

Excellent Customer service ! Second time ive been there and Jerry was incredible with us as always ! Thank you so much!
5 7 years ago (26-03-2018)